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    Method for Monitoring SIP Call-Flows by Tracking Message Transformation
    1.
    发明申请
    Method for Monitoring SIP Call-Flows by Tracking Message Transformation 审中-公开
    通过跟踪消息转换来监控SIP呼叫流的方法

    公开(公告)号：US20080310312A1

    公开(公告)日：2008-12-18

    申请号：US11764011

    申请日：2007-06-15

    申请人： Arup Acharya ,  Nilanjan Banerjee ,  Bikram Sengupta

    发明人： Arup Acharya ,  Nilanjan Banerjee ,  Bikram Sengupta

    IPC分类号： G06F11/00

    CPC分类号： H04L65/1076 ,  H04L65/1006

    摘要： Systems and methods are provided for monitoring session initiation communications without modifying the operational code of the session initiation protocol proxy servers through which the messages that constitute a given communication are routed. The inbound and outbound versions of session initiation protocol messages are identified at a plurality of proxy servers. The inbound and outbound message versions are correlated at each proxy server using user-defined correlation rules that test conditions of the message headers. The correlated inbound and outbound message versions are then examined for transformations, and these transformations are used to determine the actions taken by the appropriate proxy server on that message. These actions are used to check the proper operation of both the proxy server and the session initiation protocol communication.

    摘要翻译： 提供了用于监视会话发起通信的系统和方法，而不修改构成给定通信的消息被路由的会话发起协议代理服务器的操作代码。 会话发起协议消息的入站和出站版本在多个代理服务器上被识别。 入站和出站消息版本在每个代理服务器上使用用户定义的相关规则相关联，该相关规则测试邮件标头的条件。 然后检查相关的入站和出站邮件版本进行转换，这些转换用于确定适当的代理服务器对该邮件采取的操作。 这些动作用于检查代理服务器和会话发起协议通信的正确操作。

    Managing a Subscription Hierarchy in Presence Systems
    2.
    发明申请
    Managing a Subscription Hierarchy in Presence Systems 有权
    管理存在系统中的订阅层次结构

    公开(公告)号：US20130304885A1

    公开(公告)日：2013-11-14

    申请号：US13467152

    申请日：2012-05-09

    申请人： Arup Acharya ,  Nilanjan Banerjee ,  Shachi Sharma

    发明人： Arup Acharya ,  Nilanjan Banerjee ,  Shachi Sharma

    IPC分类号： G06F15/173

    CPC分类号： H04L67/24

    摘要： A method, an apparatus and an article of manufacture for managing a subscription hierarchy in a presence system. The method includes receiving a presence information request within a presence server, wherein the request is one of a subscription request and an un-subscribe request, determining if the request corresponds to an existing subscriber in the presence server, and if so, sending a redirect message to the existing subscriber, and if not, processing the request within the presence server, and enhancing functionality of subscribers to accept and handle subscription and un-subscribe requests.

    摘要翻译： 一种用于在存在系统中管理订阅层级的方法，装置和制品。 该方法包括在呈现服务器内接收呈现信息请求，其中请求是订阅请求和未订阅请求之一，确定请求是否对应于在场服务器中的现有订户，如果​​是，则发送重定向 消息到现有订户，如果​​不是，则在呈现服务器内处理请求，以及增强用户接受和处理订阅和未订阅请求的功能。

    Virtual presence server
    3.
    发明授权
    Virtual presence server 失效
    虚拟在线服务器

    公开(公告)号：US08447808B2

    公开(公告)日：2013-05-21

    申请号：US12233795

    申请日：2008-09-19

    申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

    发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

    IPC分类号： G06F15/16 ,  G06F15/173

    CPC分类号： H04L67/24

    摘要： Techniques are disclosed for generating and managing presentities in accordance with a virtual presence server. By way of example, a method for requesting information from at least one server comprises the following steps. A client request, which expresses a request that can not be satisfied by a single existing presentity, is obtained at an intermediate server, wherein the intermediate server operates as a virtual presence server. The virtual presence server (i.e., intermediate server) creates a set of software objects for a virtual presentity, the set of objects embodying logic to combine presence information from one or more of existing presentities and external information sources, in accordance with at least one existing presence server. The virtual presence server creates an association between the request of the client and the created virtual presentity that allows the presence information to be propagated back to the client.

    摘要翻译： 公开了根据虚拟呈现服务器来生成和管理节目的技术。 作为示例，用于从至少一个服务器请求信息的方法包括以下步骤。 在中间服务器处获得表示单个现有存在不能满足的请求的客户端请求，其中中间服务器作为虚拟呈现服务器操作。 虚拟呈现服务器（即，中间服务器）为虚拟存在体创建一组软件对象，所述一组对象体现逻辑以根据至少一个现有的现有存在和外部信息源组合来自一个或多个现有存在和外部信息源的存在信息 存在服务器。 虚拟呈现服务器在客户端的请求和创建的虚拟呈现之间建立关联，从而允许将呈现信息传播回客户端。

    Method and Apparatus for Leveraging Social Media for Pro-Active Customer Notification
    4.
    发明申请
    Method and Apparatus for Leveraging Social Media for Pro-Active Customer Notification 审中-公开
    用于利用社交媒体进行主动客户通知的方法和设备

    公开(公告)号：US20120278115A1

    公开(公告)日：2012-11-01

    申请号：US13094922

    申请日：2011-04-27

    申请人： Arup Acharya ,  Gary J. Wright ,  Schachi Sharma ,  Nilanjan Banerjee

    发明人： Arup Acharya ,  Gary J. Wright ,  Schachi Sharma ,  Nilanjan Banerjee

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/02

    摘要： Customers are contacted on social media websites and instant messaging programs by monitoring a plurality of network-enabled user-interactive sites, e.g., social media websites, for an active presence of a customer on one of the sites. Upon detection of an active presence, a customer support agent is assigned to the customer associated, and a communication channel of customer's choice is established between the agent and the customer. This communication channel is used to exchange messages between the assigned agent and the associated predefined customer. A single contact center representation is established on each site, and a separate logical representation of each single contact center representation is established on premises equipment associated with the agent. The logical representation on the agent premises equipment is used to establish the communication channel between the customer support agent and the associated predefined customer.

    摘要翻译： 通过监视多个启用网络的用户交互站点（例如，社交媒体网站）来在其中一个站点上积极地存在客户，从而在社交媒体网站和即时消息程序上联系客户。 在检测到主动存在时，将客户支持代理分配给相关联的客户，并且在代理和客户之间建立客户选择的通信信道。 该通信信道用于在分配的代理和相关联的预定义客户之间交换消息。 在每个站点上建立单个联络中心表示，并且在与代理相关联的房屋设备上建立每个单个联络中心表示的单独的逻辑表示。 代理处所设备上的逻辑表示用于建立客户支持代理和相关联的预定义客户之间的通信通道。

    Systems and methods for creating scalable presence subscriptions in federated presence environments
    6.
    发明授权
    Systems and methods for creating scalable presence subscriptions in federated presence environments 有权
    在联合存在环境中创建可伸缩存在订阅的系统和方法

    公开(公告)号：US09165080B2

    公开(公告)日：2015-10-20

    申请号：US12976488

    申请日：2010-12-22

    申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Shachi Sharma ,  Xiping Wang

    发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Shachi Sharma ,  Xiping Wang

    IPC分类号： G06F7/00 ,  G06F17/30

    CPC分类号： G06F17/30873 ,  G06F17/30864

    摘要： Systems and associated methods for providing scalable presence subscriptions in federated presence environments are described. Embodiments provide for intelligent addition of subscriptions to a presence system. Embodiments identify if a virtualized presentity (corresponding to a new query) can be composed from existing virtualized presentities, and if so, corresponding query processing cells (QPCs) (servicing existing queries) are reused to retrieve the presence information (partially or fully) for the new incoming query. Embodiments organize the existing QPCs into a hierarchy such that a QPC/virtual presentity at a higher layer fetches presence information of all or some presentities from QPCs/virtual presentities at lower layer(s) to service the new query.

    摘要翻译： 描述了用于在联合存在环境中提供可扩展存在订阅的系统和相关方法。 实施例提供对存在系统的智能添加订阅。 实体识别虚拟现实（对应于新查询）是否可以由现有的虚拟化呈现组成，如果是，则重用相应的查询处理单元（QPC）（服务现有查询）来检索存在信息（部分或全部），以便 新的传入查询。 实施例将现有的QPC组织成层次结构，使得较高层的QPC /虚拟现实性从低层的QPC /虚拟现实中提取所有或某些现有性的存在信息，以服务新查询。

    Managing a subscription hierarchy in presence systems
    7.
    发明授权
    Managing a subscription hierarchy in presence systems 有权
    管理存在系统中的订阅层次结构

    公开(公告)号：US09043415B2

    公开(公告)日：2015-05-26

    申请号：US13467152

    申请日：2012-05-09

    申请人： Arup Acharya ,  Nilanjan Banerjee ,  Shachi Sharma

    发明人： Arup Acharya ,  Nilanjan Banerjee ,  Shachi Sharma

    IPC分类号： G06F15/16 ,  H04L29/08

    CPC分类号： H04L67/24

    摘要： A method, an apparatus and an article of manufacture for managing a subscription hierarchy in a presence system. The method includes receiving a presence information request within a presence server, wherein the request is one of a subscription request and an un-subscribe request, determining if the request corresponds to an existing subscriber in the presence server, and if so, sending a redirect message to the existing subscriber, and if not, processing the request within the presence server, and enhancing functionality of subscribers to accept and handle subscription and un-subscribe requests.

    摘要翻译： 一种用于在存在系统中管理订阅层级的方法，装置和制品。 该方法包括在呈现服务器内接收呈现信息请求，其中请求是订阅请求和未订阅请求之一，确定请求是否对应于在场服务器中的现有订户，如果​​是，则发送重定向 消息到现有订户，如果​​不是，则在呈现服务器内处理请求，以及增强用户接受和处理订阅和未订阅请求的功能。

    SYSTEMS AND METHODS FOR CREATING SCALABLE PRESENCE SUBSCRIPTIONS IN FEDERATED PRESENCE ENVIRONMENTS
    8.
    发明申请
    SYSTEMS AND METHODS FOR CREATING SCALABLE PRESENCE SUBSCRIPTIONS IN FEDERATED PRESENCE ENVIRONMENTS 有权
    在联邦存在环境中创建可量化存在订阅的系统和方法

    公开(公告)号：US20120166420A1

    公开(公告)日：2012-06-28

    申请号：US12976488

    申请日：2010-12-22

    申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Shachi Sharma ,  Xiping Wang

    发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Shachi Sharma ,  Xiping Wang

    IPC分类号： G06F17/30

    CPC分类号： G06F17/30873 ,  G06F17/30864

    摘要： Systems and associated methods for providing scalable presence subscriptions in federated presence environments are described. Embodiments provide for intelligent addition of subscriptions to a presence system. Embodiments identify if a virtualized presentity (corresponding to a new query) can be composed from existing virtualized presentities, and if so, corresponding query processing cells (QPCs) (servicing existing queries) are reused to retrieve the presence information (partially or fully) for the new incoming query. Embodiments organize the existing QPCs into a hierarchy such that a QPC/virtual presentity at a higher layer fetches presence information of all or some presentities from QPCs/virtual presentities at lower layer(s) to service the new query.

    摘要翻译： 描述了用于在联合存在环境中提供可扩展存在订阅的系统和相关方法。 实施例提供对存在系统的智能添加订阅。 实体识别虚拟现实（对应于新查询）是否可以由现有的虚拟化呈现组成，如果是，则重用相应的查询处理单元（QPC）（服务现有查询）来检索存在信息（部分或全部），以便 新的传入查询。 实施例将现有的QPC组织成层次结构，使得较高层的QPC /虚拟现实性从低层的QPC /虚拟现实中提取所有或某些现有性的存在信息，以服务新查询。

    Programmable Presence Virtualization
    10.
    发明申请
    Programmable Presence Virtualization 失效
    可编程存在虚拟化

    公开(公告)号：US20110196913A1

    公开(公告)日：2011-08-11

    申请号：US12701793

    申请日：2010-02-08

    申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

    发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

    IPC分类号： G06F15/16

    CPC分类号： H04L67/24

    摘要： Techniques for supporting a presence virtualization query are provided. The techniques include receiving a virtual query from a client, the virtual query specified in terms of a membership set of members, wherein the membership set comprises a list of presentity uniform resource identifiers (URIs) and a separate transformation function, defined over a set of presence documents of the members in the membership set, redirecting the query to a destination virtual presentity URI whose presence state comprises an aggregation of the presence documents of the list of URIs in the membership set and a corresponding query element (QE) object that manages subscriptions for the URI, adding the client as a watcher for the destination virtual presentity URI, and applying transformation logic specified by the watcher client and notifying a corresponding client of a resulting output.

    摘要翻译： 提供了用于支持存在虚拟化查询的技术。 所述技术包括从客户端接收虚拟查询，根据成员集合的成员集合指定的虚拟查询，其中，所述成员集合包括呈现统一资源标识符（URI）和单独的变换函数的列表，该列表定义在一组 会员集中的成员的存在文档，将查询重定向到目的地虚拟呈现URI，其存在状态包括在该集合中的URI列表的存在文档的聚合以及管理订阅的对应查询元素（QE）对象 对于URI，将客户端添加为目标虚拟呈现URI的观察者，并应用由观察者客户端指定的转换逻辑，并向相应的客户端通知结果输出。