公开(公告)号：US11240038B2

公开(公告)日：2022-02-01

申请号：US16354340

申请日：2019-03-15

Applicant: Avaya Inc.

Inventor： John Young ,  David Chavez

IPC: H04L9/32 ,  H04L12/26 ,  H04L29/06 ,  H04L29/08

Abstract: Embodiments of the disclosure provide a communication system and method to leverage distributed ledger technology as the basis upon which a trustless method can be deployed to validate file provenance and authenticity, while also supporting a strong form of non-repudiation. In one example, the method includes transferring electronic content from a sending communication device to the receiving communication device via Rich Communication Services. The method includes generating, at the sending communication device, file transfer parameters, identity signature and timestamp that are associated with the transfer of electronic content from the sending communication device. The method then includes causing the identity signature and timestamp to be written as part of a content transfer ledger. The method may also include securely providing the file transfer parameters associated with the transfer of electronic content from the sending device to one or more receiving communication devices as part of validating the electronic content.

公开(公告)号：US20200351399A1

公开(公告)日：2020-11-05

申请号：US16402069

申请日：2019-05-02

Applicant: Avaya Inc.

Inventor： John Young ,  Pushkar Yashavant Deole ,  David Chavez ,  Laurent Philonenko

IPC: H04M3/51 ,  G06Q20/06 ,  G06Q20/36 ,  H04L9/06

Abstract: An acceptance of an end user license is received from a user communication endpoint. The acceptance of the end user license causes a smart contract to associate a number of digital tokens (i.e., digital currency) with a user of the user communication endpoint. For example, the user may electronically agree to abide by terms associated with transactions within a contact center. A communication session is established between the user communication endpoint and the contact center. Input is received that indicates that the user wants to have a transaction with the contact center. For example, the transaction may be that the user wants to be moved to the top of a contact center queue. The transaction causes a change to the number of digital tokens associated with the user. The change in digital tokens is then stored in a blockchain associated with the contact center.

公开(公告)号：US20200372547A1

公开(公告)日：2020-11-26

申请号：US16420404

申请日：2019-05-23

Applicant: Avaya Inc.

Inventor： Pushkar Yashavant Deole ,  John Young

IPC: G06Q30/02 ,  H04L29/06 ,  H04L29/08

Abstract: An offer is sent, via a network, to an entity system. For example, the entity system may be a computer system of a corporation. The offer is to provide advertising while one or more voice or video communication sessions are placed on hold in a contact center queue. An acceptance of the offer is received, via the network, from the entity system. The acceptance of the offer causes a blockchain orchestrator to create a block that is stored in a blockchain. A voice or video communication session is established at the contact center with a customer. The voice or video communication session is routed to a contact center queue. In response to routing the voice or video communication session to the contact center queue and based on the acceptance of the offer, the advertising is inserted into a media stream of the voice or video communication session.

公开(公告)号：US20200295947A1

公开(公告)日：2020-09-17

申请号：US16354340

申请日：2019-03-15

Applicant: Avaya Inc.

Inventor： John Young ,  David Chavez

IPC: H04L9/32 ,  H04L29/08 ,  H04L12/26 ,  H04L29/06

Abstract: Embodiments of the disclosure provide a communication system and method to leverage distributed ledger technology as the basis upon which a trustless method can be deployed to validate file provenance and authenticity, while also supporting a strong form of non-repudiation. In one example, the method includes transferring electronic content from a sending communication device to the receiving communication device via Rich Communication Services. The method includes generating, at the sending communication device, file transfer parameters, identity signature and timestamp that are associated with the transfer of electronic content from the sending communication device. The method then includes causing the identity signature and timestamp to be written as part of a content transfer ledger. The method may also include securely providing the file transfer parameters associated with the transfer of electronic content from the sending device to one or more receiving communication devices as part of validating the electronic content.