公开(公告)号：US20170214650A1

公开(公告)日：2017-07-27

申请号：US15006293

申请日：2016-01-26

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Jonathan Mark Silverman ,  David Skiba

IPC: H04L12/58 ,  H04L29/08

CPC classification number: H04L51/36 ,  H04L51/00 ,  H04L51/10 ,  H04L65/4007

Abstract: First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in a second communication medium associated with the first topic identifier. The first and second communication mediums are different communication mediums. The second communication session occurs after the first communication session has ended. For example, the second communication medium may be an email that occurs after a voice call has completed. The first information and the second information are stored in a first topic record based on the first topic identifier. A user can then access the topic record to view the first and second communication information for the topic.

公开(公告)号：US10404646B2

公开(公告)日：2019-09-03

申请号：US15006293

申请日：2016-01-26

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Rajeshwari Edamadaka ,  Jonathan Mark Silverman ,  David Skiba

IPC: H04L12/58 ,  H04L29/06

Abstract: First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in a second communication medium associated with the first topic identifier. The first and second communication mediums are different communication mediums. The second communication session occurs after the first communication session has ended. For example, the second communication medium may be an email that occurs after a voice call has completed. The first information and the second information are stored in a first topic record based on the first topic identifier. A user can then access the topic record to view the first and second communication information for the topic.