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公开(公告)号：US10664778B2
公开(公告)日：2020-05-26
申请号：US15608362
申请日：2017-05-30
Applicant: Avaya Inc.
Inventor： Venkatesh Krishnaswamy , Timothy I. Ross , Rajeshwari Edamadaka , Jack Iu , Krishna Kishore Dhara , Michael Vernick
Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.
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公开(公告)号：US20190141491A1
公开(公告)日：2019-05-09
申请号：US15807322
申请日：2017-11-08
Applicant: Avaya Inc.
Inventor： Mehmet Balasaygun , Rajeshwari Edamadaka , Adrian Lee , Ruby Agarwal
Abstract: A registration is received from an application framework. The registration is for the application framework to be notified of an event managed by a service gateway. The event is based on a communication service provided by the service gateway. The service gateway detects the event. The service gateway sends a notification associated with the event to the application framework. The notification associated with the event comprises information associated with the event. For example, the notification may include a caller's name and address. An object is received from the application framework that is associated with the event. The object associated with the event further comprises extension information that is not used by the communication service/service gateway. A message is sent to a communication endpoint and/or an external application that comprises the object. The extension information is used to provide custom services that are not supported by the communication service/service gateway.
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公开(公告)号：US20170214650A1
公开(公告)日：2017-07-27
申请号：US15006293
申请日：2016-01-26
Applicant: Avaya Inc.
Inventor： Mehmet Balasaygun , Rajeshwari Edamadaka , Jonathan Mark Silverman , David Skiba
CPC classification number: H04L51/36 , H04L51/00 , H04L51/10 , H04L65/4007
Abstract: First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in a second communication medium associated with the first topic identifier. The first and second communication mediums are different communication mediums. The second communication session occurs after the first communication session has ended. For example, the second communication medium may be an email that occurs after a voice call has completed. The first information and the second information are stored in a first topic record based on the first topic identifier. A user can then access the topic record to view the first and second communication information for the topic.
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4.发明申请SYSTEM AND METHOD FOR CLASSIFICATION OF MEDIA IN VOIP SESSIONS WITH RTP SOURCE PROFILING/TAGGING 有权使用RTP源描述/标记对VOIP会话中的媒体进行分类的系统和方法公开(公告)号：US20140095576A1
公开(公告)日：2014-04-03
申请号：US13630972
申请日：2012-09-28
Applicant: AVAYA INC.
Inventor： Rajeshwari Edamadaka , Timothy Ian Ross , Harsh V. Mendiratta
IPC: G06F15/16
CPC classification number: H04L67/104 , H04L65/1043 , H04L65/1046 , H04L65/105
Abstract: System and method to perform a directive by a first SIP User Agent (UA) engaged in a peer-to-peer communication session with a second SIP User Agent (UA), the method including: arming the first SIP User Agent (UA) to define the directive; setting a trigger condition in the first SIP User Agent (UA) to perform the directive if the trigger condition becomes true; monitoring, by use of a processor within the first SIP User Agent (UA), for the trigger condition in the communication session; and if the trigger condition becomes true, performing by use of a processor the directive without usage of a back-to-back user agent.
Abstract translation: 由与第二SIP用户代理（UA）进行对等通信会话的第一SIP用户代理（UA）执行指令的系统和方法，所述方法包括：将所述第一SIP用户代理（UA）布防 定义指令; 在第一SIP用户代理（UA）中设置触发条件以在触发条件成为真时执行指令; 通过使用第一SIP用户代理（UA）内的处理器来监视通信会话中的触发条件; 并且如果触发条件变为真，则通过使用处理器执行指令而不使用背对背用户代理。
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公开(公告)号：US10757547B2
公开(公告)日：2020-08-25
申请号：US15807322
申请日：2017-11-08
Applicant: Avaya Inc.
Inventor： Mehmet Balasaygun , Rajeshwari Edamadaka , Adrian Lee , Ruby Agarwal
Abstract: A registration is received from an application framework. The registration is for the application framework to be notified of an event managed by a service gateway. The event is based on a communication service provided by the service gateway. The service gateway detects the event. The service gateway sends a notification associated with the event to the application framework. The notification associated with the event comprises information associated with the event. For example, the notification may include a caller's name and address. An object is received from the application framework that is associated with the event. The object associated with the event further comprises extension information that is not used by the communication service/service gateway. A message is sent to a communication endpoint and/or an external application that comprises the object. The extension information is used to provide custom services that are not supported by the communication service/service gateway.
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Patent Agency Ranking
公开(公告)号：US10404646B2
公开(公告)日：2019-09-03
申请号：US15006293
申请日：2016-01-26
Applicant: Avaya Inc.
Inventor： Mehmet Balasaygun , Rajeshwari Edamadaka , Jonathan Mark Silverman , David Skiba
Abstract: First communication information is received from a first communication session in a first communication medium. The first information has an associated first topic identifier. The first communication information may be a media stream, such as a voice media stream. Second communication information is received from a second communication session in a second communication medium associated with the first topic identifier. The first and second communication mediums are different communication mediums. The second communication session occurs after the first communication session has ended. For example, the second communication medium may be an email that occurs after a voice call has completed. The first information and the second information are stored in a first topic record based on the first topic identifier. A user can then access the topic record to view the first and second communication information for the topic.
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公开(公告)号：US20160380958A1
公开(公告)日：2016-12-29
申请号：US14753890
申请日：2015-06-29
Applicant: Avaya Inc.
Inventor： Jon SILVERMAN , Mehmet Balasaygun , Rajeshwari Edamadaka
IPC: H04L12/58
Abstract: A device and method temporally correlates communication types. The method performed by a first electronic device includes receiving a first message in a first communication format from a second electronic device, the first message having first metadata associated therewith. The method includes determining respective second metadata associated with existing conversations. The existing conversations each include a plurality of existing messages in at least one second communication format. The existing messages are a thread in a temporal order. The existing conversations are shown in a single, respective user interface. The method includes determining a correlation between the first message and one of the existing conversations based upon the first and second metadata. The method includes inserting the first message in the existing messages of the one of the existing conversations that maintains the temporal order.
Abstract translation: 设备和方法在时间上关联通信类型。 由第一电子设备执行的方法包括从第二电子设备接收第一通信格式的第一消息，所述第一消息具有与其相关联的第一元数据。 该方法包括确定与现有会话相关联的相应的第二元数据。 现有对话每个包括至少一个第二通信格式的多个现有消息。 现有消息是时间顺序的线程。 现有会话显示在单个相应的用户界面中。 该方法包括基于第一和第二元数据确定第一消息与现有对话之一之间的相关性。 该方法包括将第一消息插入维持时间顺序的现有会话之一的现有消息中。
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公开(公告)号：US20150052208A1
公开(公告)日：2015-02-19
申请号：US14043334
申请日：2013-10-01
Applicant: Avaya Inc.
Inventor： Harsh V. Mendiratta , Gordon R. Brunson , Rajeshwari Edamadaka
IPC: H04L12/58
CPC classification number: H04L51/18
Abstract: Systems and methods are described for selecting applications for incorporation into an application sequence. The selected applications provide one or more features to a communication session and the order of applications selected for the application sequence depends, at least in part, on one or more dynamic parameters. The consideration of dynamic parameters for application sequencing provides a more flexible alternative to traditional application sequencing based on static parameters, like user identities.
Abstract translation: 描述了用于选择并入到应用程序序列中的应用的系统和方法。 所选择的应用向通信会话提供一个或多个特征，并且为应用序列选择的应用顺序至少部分取决于一个或多个动态参数。 用于应用程序排序的动态参数的考虑为基于静态参数（如用户身份）的传统应用程序排序提供了更为灵活的替代方案。
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9.发明授权System and method for classification of media in VoIP sessions with RTP source profiling/tagging 有权使用RTP源分析/标记的VoIP会话中媒体分类的系统和方法公开(公告)号：US08880581B2
公开(公告)日：2014-11-04
申请号：US13630972
申请日：2012-09-28
Applicant: Avaya Inc.
Inventor： Rajeshwari Edamadaka , Timothy Ian Ross , Harsh V. Mendiratta
IPC: G06F15/16
CPC classification number: H04L67/104 , H04L65/1043 , H04L65/1046 , H04L65/105
Abstract: System and method to perform a directive by a first SIP User Agent (UA) engaged in a peer-to-peer communication session with a second SIP User Agent (UA), the method including: arming the first SIP User Agent (UA) to define the directive; setting a trigger condition in the first SIP User Agent (UA) to perform the directive if the trigger condition becomes true; monitoring, by use of a processor within the first SIP User Agent (UA), for the trigger condition in the communication session; and if the trigger condition becomes true, performing by use of a processor the directive without usage of a back-to-back user agent.
Abstract translation: 由与第二SIP用户代理（UA）进行对等通信会话的第一SIP用户代理（UA）执行指令的系统和方法，所述方法包括：将所述第一SIP用户代理（UA）布防 定义指令; 在第一SIP用户代理（UA）中设置触发条件以在触发条件成为真时执行指令; 通过使用第一SIP用户代理（UA）内的处理器来监视通信会话中的触发条件; 并且如果触发条件变为真，则通过使用处理器执行指令而不使用背对背用户代理。
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公开(公告)号：US10320737B2
公开(公告)日：2019-06-11
申请号：US14753890
申请日：2015-06-29
Applicant: Avaya Inc.
Inventor： Jon Silverman , Mehmet Balasaygun , Rajeshwari Edamadaka
Abstract: A device and method temporally correlates communication types. The method performed by a first electronic device includes receiving a first message in a first communication format from a second electronic device, the first message having first metadata associated therewith. The method includes determining respective second metadata associated with existing conversations. The existing conversations each include a plurality of existing messages in at least one second communication format. The existing messages are a thread in a temporal order. The existing conversations are shown in a single, respective user interface. The method includes determining a correlation between the first message and one of the existing conversations based upon the first and second metadata. The method includes inserting the first message in the existing messages of the one of the existing conversations that maintains the temporal order.
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