公开(公告)号：US20150095267A1

公开(公告)日：2015-04-02

申请号：US14041570

申请日：2013-09-30

Applicant: Avaya Inc.

Inventor： Shweta Behere ,  Rahul Buddhisagar

IPC: G06N5/04 ,  H04L29/06

CPC classification number: H04L67/42 ,  G06F16/3329

Abstract: Techniques to dynamically generate real time frequently asked questions from forum data are described. In one embodiment, for example, an apparatus may comprise a preprocessor, a validator, a data module, and a list regenerator. The preprocessor may be operative to receive a user entry to a forum and to generate a processed entry. The validator may be operative to receive the processed entry, to receive an accuracy rating for the processed entry from a data module, and to forward the processed entry for inclusion in an existing frequently-asked-questions (FAQ) list based on the accuracy rating and rules. The data module may be operative to receive the processed entry and to determine the accuracy rating of the processed entry. The list regenerator may be operative to receive the processed entry and to regenerate the existing FAQ list into an updated FAQ list including the processed entry. Other embodiments are described and claimed.

Abstract translation: 描述了从论坛数据动态生成实时常见问题的技术。 在一个实施例中，例如，设备可以包括预处理器，验证器，数据模块和列表再生器。 预处理器可操作以接收到论坛的用户条目并产生处理的条目。 验证器可以操作以接收处理的条目，从数据模块接收处理的条目的准确度等级，并且基于准确度等级转发处理的条目以包含在现有的常见问题（FAQ）列表中） 和规则。 数据模块可以操作以接收处理的条目并且确定处理的条目的准确度等级。 列表再生器可以操作以接收处理的条目并将现有的FAQ列表重新生成包括经处理的条目的更新的FAQ列表。 描述和要求保护其他实施例。

公开(公告)号：US20140380423A1

公开(公告)日：2014-12-25

申请号：US13924788

申请日：2013-06-24

Applicant: Avaya Inc.

Inventor： Wayne Wong ,  Rahul Buddhisagar ,  Michael Krack ,  Jeffrey Wong ,  Jai Pugalia ,  Lee Shero

IPC: H04L29/06

CPC classification number: H04L63/08

Abstract: An authorization system for dynamically awarding permissions to a requestor for performing an action, based on real-time monitored statistics of the requestor. The authorization system comprises a processor and a memory. The memory further comprises a status database for storing real-time information corresponding to the requestor, and a rules database for storing rules to enable the authorization system in determining permissions for various requestors' requests to perform the action. Additionally, the memory includes a status determining module for determining status-data related to the requestor, and a permission awarding module to evaluate the status-data with a dynamically selected set of rules for awarding permission to a requestor's request. The memory further includes a risk estimation module for calculating risk associated in awarding the permission, and an action triggering module for triggering an associated action based on the calculated risk.

Abstract translation: 授权系统，用于根据请求者的实时监控统计动态地授予请求者执行操作的权限。 授权系统包括处理器和存储器。 存储器还包括用于存储与请求者相对应的实时信息的状态数据库，以及用于存储规则的规则数据库，以使得授权系统能够确定各种请求者执行该动作的请求的权限。 此外，存储器包括用于确定与请求者相关的状态数据的状态确定模块，以及权限授予模块，用于使用动态选择的一组规则来评估状态数据，以便向请求者的请求授予许可。 存储器还包括用于计算授予许可的相关风险的风险估计模块和用于基于所计算的风险触发相关联的动作的动作触发模块。