公开(公告)号：US20150095267A1

公开(公告)日：2015-04-02

申请号：US14041570

申请日：2013-09-30

Applicant: Avaya Inc.

Inventor： Shweta Behere ,  Rahul Buddhisagar

IPC: G06N5/04 ,  H04L29/06

CPC classification number: H04L67/42 ,  G06F16/3329

Abstract: Techniques to dynamically generate real time frequently asked questions from forum data are described. In one embodiment, for example, an apparatus may comprise a preprocessor, a validator, a data module, and a list regenerator. The preprocessor may be operative to receive a user entry to a forum and to generate a processed entry. The validator may be operative to receive the processed entry, to receive an accuracy rating for the processed entry from a data module, and to forward the processed entry for inclusion in an existing frequently-asked-questions (FAQ) list based on the accuracy rating and rules. The data module may be operative to receive the processed entry and to determine the accuracy rating of the processed entry. The list regenerator may be operative to receive the processed entry and to regenerate the existing FAQ list into an updated FAQ list including the processed entry. Other embodiments are described and claimed.

Abstract translation: 描述了从论坛数据动态生成实时常见问题的技术。 在一个实施例中，例如，设备可以包括预处理器，验证器，数据模块和列表再生器。 预处理器可操作以接收到论坛的用户条目并产生处理的条目。 验证器可以操作以接收处理的条目，从数据模块接收处理的条目的准确度等级，并且基于准确度等级转发处理的条目以包含在现有的常见问题（FAQ）列表中） 和规则。 数据模块可以操作以接收处理的条目并且确定处理的条目的准确度等级。 列表再生器可以操作以接收处理的条目并将现有的FAQ列表重新生成包括经处理的条目的更新的FAQ列表。 描述和要求保护其他实施例。