公开(公告)号：US20210263968A1

公开(公告)日：2021-08-26

申请号：US16800986

申请日：2020-02-25

Applicant: Cisco Technology, Inc.

Inventor： Akshay Sachin Zade ,  Dineshkumar Jayakumar ,  Sourav Chakraborty

IPC: G06F16/901 ,  G06F16/9038 ,  G06F16/904 ,  G06F16/23 ,  G06Q30/00 ,  G06F40/30 ,  G06F3/0481 ,  H04L12/58 ,  H04L12/24

Abstract: This disclosure describes techniques for performing context preservation related to a conversational user interface of a first user device. The techniques include receiving an inquiry regarding an operational status of a computing resource network and based at least in part on the inquiry, generating a response to the inquiry for display in the conversational user interface. The techniques also include identifying supplemental data as being relevant to the support session, and causing the response to the inquiry and the supplemental data to be displayed concurrently. A data package may be created that represents the support session, including the inquiry, the response, the supplemental data, and an indication that the response and the supplemental data were displayed concurrently. The techniques may include exporting the data package to a second user device for presentation of the support session.

公开(公告)号：US11379522B2

公开(公告)日：2022-07-05

申请号：US16800986

申请日：2020-02-25

Applicant: Cisco Technology, Inc.

Inventor： Akshay Sachin Zade ,  Dineshkumar Jayakumar ,  Sourav Chakraborty

IPC: G06F16/901 ,  G06F16/9038 ,  G06F16/904 ,  G06F16/23 ,  H04L51/00 ,  G06F40/30 ,  G06F3/0481 ,  H04L51/02 ,  H04L41/22 ,  G06Q30/00

Abstract: This disclosure describes techniques for performing context preservation related to a conversational user interface of a first user device. The techniques include receiving an inquiry regarding an operational status of a computing resource network and based at least in part on the inquiry, generating a response to the inquiry for display in the conversational user interface. The techniques also include identifying supplemental data as being relevant to the support session, and causing the response to the inquiry and the supplemental data to be displayed concurrently. A data package may be created that represents the support session, including the inquiry, the response, the supplemental data, and an indication that the response and the supplemental data were displayed concurrently. The techniques may include exporting the data package to a second user device for presentation of the support session.