公开(公告)号：US20210400350A1

公开(公告)日：2021-12-23

申请号：US16904485

申请日：2020-06-17

Applicant: DISH Network L.L.C.

Inventor： Raymond F. Watkins, III ,  Adam Porter ,  David Michael Downing ,  Chad Mullen ,  Jordan Oyler Nhem ,  Tanya Mazur

IPC: H04N21/472 ,  H04N21/422 ,  G10L15/22 ,  H04N21/45 ,  H04N21/475 ,  H04N21/478

Abstract: A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.

公开(公告)号：US12088883B2

公开(公告)日：2024-09-10

申请号：US17958227

申请日：2022-09-30

Applicant: DISH Network L.L.C.

Inventor： Raymond F. Watkins, III ,  Adam Porter ,  David Michael Downing ,  Chad Mullen ,  Jordan Oyler Nhem ,  Tanya Mazur

IPC: H04N21/472 ,  G10L15/22 ,  H04N21/422 ,  H04N21/45 ,  H04N21/475 ,  H04N21/478

CPC classification number: H04N21/472 ,  G10L15/22 ,  H04N21/42203 ,  H04N21/4532 ,  H04N21/4753 ,  H04N21/478

Abstract: A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.

公开(公告)号：US20230024808A1

公开(公告)日：2023-01-26

申请号：US17958227

申请日：2022-09-30

Applicant: DISH Network L.L.C.

Inventor： Raymond F. Watkins, III ,  Adam Porter ,  David Michael Downing ,  Chad Mullen ,  Jordan Oyler Nhem ,  Tanya Mazur

IPC: H04N21/472 ,  H04N21/422 ,  H04N21/478 ,  H04N21/45 ,  H04N21/475 ,  G10L15/22

Abstract: A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.

公开(公告)号：US11463774B2

公开(公告)日：2022-10-04

申请号：US16904485

申请日：2020-06-17

Applicant: DISH Network L.L.C.

Inventor： Raymond F. Watkins, III ,  Adam Porter ,  David Michael Downing ,  Chad Mullen ,  Jordan Oyler Nhem ,  Tanya Mazur

IPC: G06F3/00 ,  G06F13/00 ,  H04N5/445 ,  H04N21/472 ,  H04N21/422 ,  H04N21/478 ,  H04N21/45 ,  H04N21/475 ,  G10L15/22

Abstract: A context-driven voice-control system and method for enabling users to control customer service activities related to live broadcast programming, recorded programming, streaming programming, and on-demand programming using vocal selection by the user. The context-driven voice-control system and method may also enable users to control one or more of account management activities using vocal selection by the user, authentication to authorize changes to their account using vocal selection by the user, and troubleshooting of equipment and system capabilities using vocal selection by the user. The context-driven voice-control system and method dynamically generates and presents a list of available control and support pathways to a user based on the user attributes and the voice control requests.