公开(公告)号：US20170064414A1

公开(公告)日：2017-03-02

申请号：US15351143

申请日：2016-11-14

Applicant: EchoStar Technologies L.L.C.

Inventor： Jeremy Mickelsen ,  Adam Schafer ,  Bradley Wolf

IPC: H04N21/8545 ,  H04N21/242 ,  H04N21/233 ,  H04N21/43 ,  H04N21/41 ,  H04N21/234 ,  H04N21/422 ,  H04N21/8547

CPC classification number: H04N21/8545 ,  H04N5/04 ,  H04N21/233 ,  H04N21/23418 ,  H04N21/242 ,  H04N21/4126 ,  H04N21/4131 ,  H04N21/42202 ,  H04N21/4307 ,  H04N21/43615 ,  H04N21/85 ,  H04N21/8547

Abstract: Methods and apparatus are disclosed for enhancing the viewing experience of video content by analyzing the content to determine where enhanced sensory experience events may be appropriate, by identifying devices at the viewing location and devices personal to the viewer that can be controlled to provide an enhanced sensory experience, and by activating those devices in a way that is synchronized with the presentation of the content.

Abstract translation: 公开了用于通过分析内容以确定哪里增强的感官体验事件可能适合的方式和装置，通过识别观看位置处的设备和可被控制的个人设备来提供增强的感觉 经验以及通过与内容呈现同步的方式激活这些设备。

公开(公告)号：US20150163566A1

公开(公告)日：2015-06-11

申请号：US14628098

申请日：2015-02-20

Applicant: EchoStar Technologies L.L.C.

Inventor： Jeremy Mickelsen ,  Adam Schafer ,  Bradley Wolf

IPC: H04N21/8545 ,  H04N21/8547 ,  H04N21/43 ,  H04N21/242 ,  H04N21/234 ,  H04N21/233 ,  H04N21/422 ,  H04N5/04 ,  H04N21/41

CPC classification number: H04N21/8545 ,  H04N5/04 ,  H04N21/233 ,  H04N21/23418 ,  H04N21/242 ,  H04N21/4126 ,  H04N21/4131 ,  H04N21/42202 ,  H04N21/4307 ,  H04N21/43615 ,  H04N21/85 ,  H04N21/8547

Abstract: Methods and apparatus are disclosed for enhancing the viewing experience of video content by analyzing the content to determine where enhanced sensory experience events may be appropriate, by identifying devices at the viewing location and devices personal to the viewer that can be controlled to provide an enhanced sensory experience, and by activating those devices in a way that is synchronized with the presentation of the content.

Abstract translation: 公开了用于通过分析内容以确定哪里增强的感官体验事件可能适合的方式和装置，通过识别观看位置处的设备和可被控制的个人设备来提供增强的感觉 经验以及通过与内容呈现同步的方式激活这些设备。

公开(公告)号：US09691070B2

公开(公告)日：2017-06-27

申请号：US14842505

申请日：2015-09-01

Applicant: EchoStar Technologies L.L.C.

Inventor： Bradley Wolf

IPC: G06F3/00 ,  G06F13/00 ,  H04N5/445 ,  G06Q30/00 ,  H04N21/61 ,  H04N21/478 ,  G10L15/22 ,  H04N21/637 ,  G10L15/08

CPC classification number: G06Q30/016 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L2015/223 ,  H04N21/234336 ,  H04N21/25808 ,  H04N21/4126 ,  H04N21/42203 ,  H04N21/437 ,  H04N21/478 ,  H04N21/6143 ,  H04N21/637 ,  H04N21/6543 ,  H04N21/8106

Abstract: An automated voice-based customer service system assists TV subscribers without engaging a customer service representative at a call center. A spoken user query is captured by a hand-held remote control device equipped with a microphone. The remote control device transmits voice data to a television content receiver and the voice data is sent to an automated customer service system. The automated customer service system decodes the user query and formulates a response. The response is then transmitted back to the television content receiver for presentation to the user as a voice response, on-screen text response, or as a modification to equipment settings. The user is able to converse verbally with the voice-based automated customer service system. Such a protocol assists subscribers in solving most common, routine problems without involvement of a human customer service representative. The automated customer service system can be programmed to process user queries about billing as well as technical difficulties concerning content reception, tuning, or display of television signals, and device connectivity.

公开(公告)号：US08984568B2

公开(公告)日：2015-03-17

申请号：US13802173

申请日：2013-03-13

Applicant: EchoStar Technologies L.L.C.

Inventor： Jeremy Mickelsen ,  Adam Schafer ,  Bradley Wolf

IPC: H04H60/32 ,  H04H60/33 ,  H04N7/18 ,  H04N7/173 ,  H04N5/04 ,  H04N21/8547 ,  H04N21/85 ,  H04N21/8545 ,  H04N21/43

CPC classification number: H04N21/8545 ,  H04N5/04 ,  H04N21/233 ,  H04N21/23418 ,  H04N21/242 ,  H04N21/4126 ,  H04N21/4131 ,  H04N21/42202 ,  H04N21/4307 ,  H04N21/43615 ,  H04N21/85 ,  H04N21/8547

Abstract: Methods and apparatus are disclosed for enhancing the viewing experience of video content by analyzing the content to determine where enhanced sensory experience events may be appropriate, by identifying devices at the viewing location and devices personal to the viewer that can be controlled to provide an enhanced sensory experience, and by activating those devices in a way that is synchronized with the presentation of the content.

Abstract translation: 公开了用于通过分析内容以确定哪里增强的感官体验事件可能适合的方式和装置，通过识别观看位置处的设备和可被控制的个人设备来提供增强的感觉 经验以及通过与内容呈现同步的方式激活这些设备。

公开(公告)号：US20140267906A1

公开(公告)日：2014-09-18

申请号：US13802173

申请日：2013-03-13

Applicant: ECHOSTAR TECHNOLOGIES L.L.C.

Inventor： Jeremy Mickelsen ,  Adam Schafer ,  Bradley Wolf

IPC: H04N5/04

CPC classification number: H04N21/8545 ,  H04N5/04 ,  H04N21/233 ,  H04N21/23418 ,  H04N21/242 ,  H04N21/4126 ,  H04N21/4131 ,  H04N21/42202 ,  H04N21/4307 ,  H04N21/43615 ,  H04N21/85 ,  H04N21/8547

Abstract: Methods and apparatus are disclosed for enhancing the viewing experience of video content by analyzing the content to determine where enhanced sensory experience events may be appropriate, by identifying devices at the viewing location and devices personal to the viewer that can be controlled to provide an enhanced sensory experience, and by activating those devices in a way that is synchronized with the presentation of the content.

Abstract translation: 公开了用于通过分析内容以确定哪里增强的感官体验事件可能适合的方式和装置，通过识别观看位置处的设备和可被控制的个人设备来提供增强的感觉 经验以及通过与内容呈现同步的方式激活这些设备。

公开(公告)号：US09918144B2

公开(公告)日：2018-03-13

申请号：US15351143

申请日：2016-11-14

Applicant: EchoStar Technologies L.L.C.

Inventor： Jeremy Mickelsen ,  Adam Schafer ,  Bradley Wolf

IPC: H04N7/16 ,  H04N21/8545 ,  H04N5/04 ,  H04N21/8547 ,  H04N21/43 ,  H04N21/41 ,  H04N21/436 ,  H04N21/233 ,  H04N21/234 ,  H04N21/242 ,  H04N21/422 ,  H04N21/85

CPC classification number: H04N21/8545 ,  H04N5/04 ,  H04N21/233 ,  H04N21/23418 ,  H04N21/242 ,  H04N21/4126 ,  H04N21/4131 ,  H04N21/42202 ,  H04N21/4307 ,  H04N21/43615 ,  H04N21/85 ,  H04N21/8547

Abstract: Methods and apparatus are disclosed for enhancing the viewing experience of video content by analyzing the content to determine where enhanced sensory experience events may be appropriate, by identifying devices at the viewing location and devices personal to the viewer that can be controlled to provide an enhanced sensory experience, and by activating those devices in a way that is synchronized with the presentation of the content.

公开(公告)号：US20170061443A1

公开(公告)日：2017-03-02

申请号：US14842505

申请日：2015-09-01

Applicant: EchoStar Technologies L.L.C.

Inventor： Bradley Wolf

IPC: G06Q30/00 ,  G10L15/08 ,  G10L15/22 ,  H04N21/637 ,  H04N21/61 ,  H04N21/478

CPC classification number: G06Q30/016 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L2015/223 ,  H04N21/234336 ,  H04N21/25808 ,  H04N21/4126 ,  H04N21/42203 ,  H04N21/437 ,  H04N21/478 ,  H04N21/6143 ,  H04N21/637 ,  H04N21/6543 ,  H04N21/8106

Abstract: An automated voice-based customer service system assists TV subscribers without engaging a customer service representative at a call center. A spoken user query is captured by a hand-held remote control device equipped with a microphone. The remote control device transmits voice data to a television content receiver and the voice data is sent to an automated customer service system. The automated customer service system decodes the user query and formulates a response. The response is then transmitted back to the television content receiver for presentation to the user as a voice response, on-screen text response, or as a modification to equipment settings. The user is able to converse verbally with the voice-based automated customer service system. Such a protocol assists subscribers in solving most common, routine problems without involvement of a human customer service representative. The automated customer service system can be programmed to process user queries about billing as well as technical difficulties concerning content reception, tuning, or display of television signals, and device connectivity.

Abstract translation: 基于语音的自动化客户服务系统帮助电视用户，而无需在呼叫中心接触客户服务代表。 口头用户查询由配有麦克风的手持式遥控设备捕获。 遥控设备将语音数据传送到电视内容接收器，并将语音数据发送到自动客户服务系统。 自动化客户服务系统解码用户查询并制定响应。 然后将响应发送回电视内容接收器，以作为语音响应，屏幕文本响应或作为对设备设置的修改来呈现给用户。 用户能够口语化地与基于语音的自动化客户服务系统进行交谈。 这样的协议帮助用户解决大多数常见的常规问题，而不需要人类客户服务代表的参与。 自动客户服务系统可以被编程为处理关于计费的用户查询以及关于内容接收，调谐或显示电视信号和设备连接性的技术难题。

公开(公告)号：US09532115B2

公开(公告)日：2016-12-27

申请号：US14628098

申请日：2015-02-20

Applicant: EchoStar Technologies L.L.C.

Inventor： Jeremy Mickelsen ,  Adam Schafer ,  Bradley Wolf

IPC: H04N21/8545 ,  H04N5/04 ,  H04N21/8547 ,  H04N21/43 ,  H04N21/41 ,  H04N21/436 ,  H04N21/233 ,  H04N21/234 ,  H04N21/242 ,  H04N21/422 ,  H04N21/85

CPC classification number: H04N21/8545 ,  H04N5/04 ,  H04N21/233 ,  H04N21/23418 ,  H04N21/242 ,  H04N21/4126 ,  H04N21/4131 ,  H04N21/42202 ,  H04N21/4307 ,  H04N21/43615 ,  H04N21/85 ,  H04N21/8547

Abstract: Methods and apparatus are disclosed for enhancing the viewing experience of video content by analyzing the content to determine where enhanced sensory experience events may be appropriate, by identifying devices at the viewing location and devices personal to the viewer that can be controlled to provide an enhanced sensory experience, and by activating those devices in a way that is synchronized with the presentation of the content.