公开(公告)号：US12125046B2

公开(公告)日：2024-10-22

申请号：US18382217

申请日：2023-10-20

申请人： Level 3 Communications, LLC

发明人： Jeffrey K. Storey ,  Clyde David Cooper ,  Carlos Santiago ,  Ron Lewis ,  Steven M. Casey ,  Stephen Opferman

IPC分类号： G06Q30/016 ,  G06F18/21 ,  G06K7/10 ,  G06K19/07 ,  G06N20/00 ,  G06Q10/087 ,  G06T7/00 ,  G06V10/20 ,  H04L41/0631 ,  H04L41/069

CPC分类号： G06Q30/016 ,  G06F18/217 ,  G06K7/10297 ,  G06K19/0723 ,  G06N20/00 ,  G06Q10/087 ,  G06T7/0004 ,  G06V10/255 ,  H04L41/0631 ,  H04L41/069 ,  G06K2007/10504 ,  G06T2207/20081

摘要： Examples of the present disclosure relate to the optical identification of telecommunications equipment. In examples, a user interacts with an application to capture image data relating to a device according to instructions presented to the user. The application may further generate metadata, such as user responses to one or more questions. The image data and/or metadata are evaluated using a machine learning model to generate an equipment classification for devices pictured therein. The data may also be used to generate an equipment configuration for the device, as well as an operational state (e.g., based on one or more indicators present on the device, log data, etc.). Accordingly, such information may be used to update a pre-existing inventory record for the device, or generate a new inventory record. In other examples, such information is used to generate one or more predicted issues and associated actions to troubleshoot the device.

公开(公告)号：US12118495B2

公开(公告)日：2024-10-15

申请号：US17223068

申请日：2021-04-06

申请人： International Business Machines Corporation

发明人： Charles Muchiri Wachira ,  Girmaw Abebe Tadesse ,  Celia Cintas ,  Sekou Lionel Remy ,  Aisha Walcott

IPC分类号： G06Q10/06 ,  G06Q10/0637 ,  G06Q30/016

CPC分类号： G06Q10/0637 ,  G06Q30/016

摘要： In an approach to improve platform modification by dynamically modifying content based on user feedback. Embodiments suggest one or more solutions and recommendations, via a user interface, to one or more users that comply with one or more standards, regulations, and resources of an organization. Further, embodiments verify the solutions and recommendations that comply with the one or more standards, regulations, and resources of the organization, and automatically generate a prototype solution. Additionally, embodiments provide, by the user interface, one or more augmented solutions for the one or more users, wherein augmented solutions are provided to the one or more users requiring a temporary solution; and label and cluster user feedback and associated solutions of the one or more users to provide effective solutions for future users based on a similarity of the feedback of the one or more users.

公开(公告)号：US20240338712A1

公开(公告)日：2024-10-10

申请号：US18744536

申请日：2024-06-14

申请人： Wells Fargo Bank, N.A.

发明人： Shawn Anthony Hetrick ,  Heather Charlotte Pemble ,  Brian J. Hein ,  John Ellsworth Quinnell ,  Andrew M. Waddill

IPC分类号： G06Q30/016 ,  G06N20/00 ,  G06Q10/107 ,  G06Q40/03 ,  H04M3/432

CPC分类号： G06Q30/016 ,  G06N20/00 ,  G06Q10/107 ,  G06Q40/03 ,  H04M3/432 ,  H04M2203/40

摘要： Disclosed in some examples, are methods, systems, and machine-readable mediums which build and utilize an artificial intelligence model to predict debtor payment timing. The past debtor payment history and other debtor information may be for a plurality of accounts over a past time period. Once the model is created, it may be used when a debtor misses a payment to determine a prediction of when the debtor will pay. The model uses characteristics of past debtors and their payment dates to predict, based upon the characteristics of the late debtor, when the late debtor will make a payment. The predicted timing may include a predicted probability for whether the payment will be made within the predicted timing. The predicted timing may be a specific date, or a window (e.g., a three-day window).

公开(公告)号：US12106375B2

公开(公告)日：2024-10-01

申请号：US17174613

申请日：2021-02-12

申请人： AmTrust Financial Services, Inc.

发明人： Michael Lebor

IPC分类号： G06Q40/08 ,  G06Q20/08 ,  G06Q30/016

CPC分类号： G06Q40/08 ,  G06Q20/085 ,  G06Q30/016

摘要： Insurance optimal quote recognition is provided to customers or potential customers seeking insurance. The customer contacts an agent about an insurance policy. The agent provides a system with contact information of the customer. The system sends a link, a notification, and/or the like to the customer via the contact information. The customer follows the link and provides a snapshot, digital version, or other documentation of a present or lapsed insurance policy. The system analyzes and extracts data about the policy and/or the customer using optimal quote recognition. The system generates an insurance policy quote using the extracted data. The policy quote is sent to the customer. The customer can accept the quote and bind the insurance policy. A notification and/or commission is sent to the agent upon binding.

公开(公告)号：US12106310B2

公开(公告)日：2024-10-01

申请号：US17385720

申请日：2021-07-26

申请人： T-Mobile USA, Inc.

发明人： John Oleinik ,  Fred Wang ,  Tanmaya Gaur ,  Madhusri Movva

IPC分类号： G06Q10/00 ,  G06N20/00 ,  G06Q10/10 ,  G06Q30/016

CPC分类号： G06Q30/016 ,  G06N20/00 ,  G06Q10/10

摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for automating software selection are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, user interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, user summary data that reflects characteristics of the first user. The actions further include, based on the user interaction data and the user summary data, determining, by the computing device, an application that is relevant to the interaction between the first user and the second user. The actions further include, based on determining the application that is relevant to the interaction between the first user and the second user, providing, for output to the second user, an interface of the application.

公开(公告)号：US12105760B2

公开(公告)日：2024-10-01

申请号：US17307442

申请日：2021-05-04

申请人： JPMorgan Chase Bank, N.A.

发明人： Manjunath Venugopala Reddy ,  Veena N Sindgi ,  Jason Bocz ,  Jessica Claire Duggan ,  Van Trinh Nguyen

IPC分类号： G06F16/906 ,  G06F16/16 ,  G06Q30/016

CPC分类号： G06F16/906 ,  G06F16/164 ,  G06Q30/016

摘要： A method for providing automated customer feedback monitoring in real-time to facilitate identification and resolution of errors is disclosed. The method includes ingesting, via an application programming interface, data from a source, the data including feedback information from a customer; persisting the data in a file format, the file format including a tabular file format; filtering the persisted data based on a rating and a keyword; identifying a category for the filtered data based on a characteristic of the filtered data; determining whether a log file corresponds to the filtered data based on the identified category, the log file including an error log file that corresponds to an issue, and when the log file corresponds to the filtered data; correlating the filtered data with the determined log file; and determining a priority level for the issue by using the correlated data and the log file.

公开(公告)号：US20240320730A1

公开(公告)日：2024-09-26

申请号：US18733820

申请日：2024-06-04

申请人： DSRPTV, LLC

发明人： ELI CONNOR ,  JOSH ASKEROTH

IPC分类号： G06Q30/0601 ,  G06F8/61 ,  G06F16/955 ,  G06F21/10 ,  G06Q10/083 ,  G06Q10/0833 ,  G06Q10/0834 ,  G06Q10/0835 ,  G06Q20/12 ,  G06Q30/012 ,  G06Q30/016

CPC分类号： G06Q30/0635 ,  G06F8/61 ,  G06F16/9558 ,  G06F21/105 ,  G06Q10/0833 ,  G06Q10/0838 ,  G06Q20/1235 ,  G06Q20/127 ,  G06Q30/012 ,  G06Q30/016 ,  G06F21/101 ,  G06Q10/0834 ,  G06Q10/0835

摘要： Apparatuses, methods, systems, and program products are disclosed for product order management. An apparatus is configured to receive an electronic order for a product, the product associated with a temporal period, log the electronic order and the temporal period for the product in a customer relationship management (“CRM”) system in response to receiving the electronic order, receive a delivery notification for the product, and begin the temporal period in the CRM in response to the delivery notification indicating that the product is delivered.

公开(公告)号：US20240320685A1

公开(公告)日：2024-09-26

申请号：US18677717

申请日：2024-05-29

申请人： Walmart Apollo, LLC

发明人： Brandon Flores ,  Leslie Irvin ,  Douglas E. Humphrys ,  Ryan Crozier ,  Daniel Eckert ,  Mark Matthews

IPC分类号： G06Q30/016 ,  G06Q20/40 ,  G06Q30/02

CPC分类号： G06Q30/016 ,  G06Q20/4016 ,  G06Q30/0281

摘要： Examples provide customized authorization of item self-returns. A customized returns manager component calculates a customized return-trust score and a per-item return value based on analysis of item data and transaction history data. If a per-user return-trust score is within an unacceptable threshold range or an item value is within an unacceptable threshold value range, a second user is assigned to assist a first user with completion of the proposed return of the selected item. If the per-user return-trust score and the item value is within an acceptable threshold range, a return authorization component authorizes unassisted self-return of the selected item. An item disposition component determines in real-time whether to permit the first user to keep the selected item or instruct the first user to return the selected item to a designated item return area prior to completion of the item return based on a set of item disposition criteria.

公开(公告)号：US12081702B2

公开(公告)日：2024-09-03

申请号：US18490184

申请日：2023-10-19

申请人： Capital One Services, LLC

发明人： Selvakannan Dhandapani ,  Srividya Bodduluri ,  Gregory C. Deignan ,  Casey M. Minner ,  Christine H. Lindsey ,  Narasimhan Mepperla

IPC分类号： H04M3/523 ,  G06F16/906 ,  G06F16/953 ,  G06Q30/016 ,  G06Q30/02 ,  H04M3/51 ,  H04L67/10

CPC分类号： H04M3/523 ,  G06F16/906 ,  G06F16/953 ,  G06Q30/016 ,  G06Q30/0281 ,  H04M3/5166 ,  H04L67/10

摘要： In some implementations, a cloud computing system that executes a function may receive an indication of an electronic communication to occur between a customer and an agent. The cloud computing system that executes the function may determine a classification of the electronic communication based on a first set of rules stored in a database of the cloud computing system and attributes associated with the electronic communication. The cloud computing system that executes the function may select, based on the classification of the electronic communication, a target queue from a plurality of potential queues to be associated with the electronic communication based on a second set of rules stored in the database. The cloud computing system that executes the function may select the agent from a plurality of potential agents for the electronic communication based on an association between the agent and the target queue.

公开(公告)号：US12079821B2

公开(公告)日：2024-09-03

申请号：US17317765

申请日：2021-05-11

申请人： T-Mobile USA, Inc.

发明人： James Ellison ,  Mark Hanson ,  Joel Werdell ,  Stephen King ,  Christopher Mills ,  Phoebe Parsons ,  Kasey Snow ,  Rudy Bourcelot

IPC分类号： G06Q30/016 ,  G06N20/00

CPC分类号： G06Q30/016 ,  G06N20/00

摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.