公开(公告)号：US09729492B2

公开(公告)日：2017-08-08

申请号：US14741251

申请日：2015-06-16

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Paul Gvildys ,  Vinod Madhavan ,  Gaurav Mehrotra ,  Henry Lum ,  Herbert Willi Artur Ristock ,  Atul Edlabadkar

IPC: G06F15/16 ,  H04L12/58 ,  G06Q30/00 ,  H04L12/26 ,  H04L12/24 ,  H04L29/14 ,  H04L29/06 ,  H04L29/08

CPC classification number: H04L51/30 ,  G06Q30/016 ,  H04L41/0663 ,  H04L41/0695 ,  H04L43/0811 ,  H04L43/0817 ,  H04L65/1006 ,  H04L65/105 ,  H04L67/145 ,  H04L69/40

Abstract: A system for providing media services on behalf of a customer contact center includes: a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: transmit and receive signaling messages to and from a control server over an established data network connection; in response to the signaling messages, invoke a media device for transmitting media to an end-user device; detect loss of the data network connection; identify a configurable parameter for determining whether a failed message transmission should be retried; and in response to determining that the failed message transmission should be retried, re-transmitting the failed message to the control server.