公开(公告)号：US10129720B1

公开(公告)日：2018-11-13

申请号：US13731488

申请日：2012-12-31

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Ahmed Tewfik Bouzid ,  Vadim Snitkovsky ,  Michael Ahnemann ,  Ashwini Swaroop Reddy Dulam ,  Prasanna Sajeewa Naleen Perera ,  Brandon Alan Phillips ,  Paresh Popli ,  Rajesh Ramchander ,  David James Rennyson ,  Briam Rodriguez ,  Michael Jerry Saylor

IPC: H04L29/08 ,  H04B1/38 ,  H04W4/00 ,  H04M1/00 ,  H04W4/60

Abstract: A graphical user interface (GUI) on a display of an electronic device visually presents to a user a group of voice bundles that are available for use on the electronic device. Each voice bundle includes a software application for performing a call flow that includes a sequence of prompt instructions and grammar instructions executable to result in a simulated multi-step spoken interaction between the electronic device and the user. An input is received from the user entered through the GUI indicating a selection of a voice bundle from the group of voice bundles. In response to the input, a remote server is identified that stores the selected voice bundle. Network communications is established between the electronic device and the remote server. The selected voice bundle is located on the remote server. A copy of the selected voice bundle is downloaded from the remote server onto the electronic device.