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公开(公告)号：US10581773B2
公开(公告)日：2020-03-03
申请号：US15896835
申请日：2018-02-14
Inventor： Ahmed Tewfik Bouzid , David James Rennyson , Michael Jerry Saylor
IPC: H04L12/58 , G06F3/0481 , G06F16/958
Abstract: A user is prompted to select a social site for generating a voice enabled social artifact. A user selection of the social site is received. Responsive to receiving the user selection, information associated with an account of the user on the social site is obtained. The user is prompted to select a social artifact associated with the social site for voice enablement. A user selection of the social artifact is received. The selected social artifact is configured for voice enablement. The selected social artifact is displayed on the social site with an indication that the selected social artifact is voice enabled.
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公开(公告)号：US10051131B2
公开(公告)日：2018-08-14
申请号：US15294661
申请日：2016-10-14
Inventor： Michael Jerry Saylor , Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , David James Rennyson , Prasanna Sajeewa Naleen Perera
CPC classification number: H04M3/493 , G06F9/451 , H04M1/72552 , H04M3/42059 , H04M3/4938 , H04M7/0036 , H04M7/006 , H04M2203/2066 , H04M2203/252 , H04W4/16
Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.
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Patent Agency Ranking
公开(公告)号：US20180176162A1
公开(公告)日：2018-06-21
申请号：US15896835
申请日：2018-02-14
Inventor： Ahmed Tewfik Bouzid , David James Rennyson , Michael Jerry Saylor
Abstract: A user is prompted to select a social site for generating a voice enabled social artifact. A user selection of the social site is received. Responsive to receiving the user selection, information associated with an account of the user on the social site is obtained. The user is prompted to select a social artifact associated with the social site for voice enablement. A user selection of the social artifact is received. The selected social artifact is configured for voice enablement. The selected social artifact is displayed on the social site with an indication that the selected social artifact is voice enabled.
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公开(公告)号：US10129720B1
公开(公告)日：2018-11-13
申请号：US13731488
申请日：2012-12-31
Inventor： Ahmed Tewfik Bouzid , Vadim Snitkovsky , Michael Ahnemann , Ashwini Swaroop Reddy Dulam , Prasanna Sajeewa Naleen Perera , Brandon Alan Phillips , Paresh Popli , Rajesh Ramchander , David James Rennyson , Briam Rodriguez , Michael Jerry Saylor
Abstract: A graphical user interface (GUI) on a display of an electronic device visually presents to a user a group of voice bundles that are available for use on the electronic device. Each voice bundle includes a software application for performing a call flow that includes a sequence of prompt instructions and grammar instructions executable to result in a simulated multi-step spoken interaction between the electronic device and the user. An input is received from the user entered through the GUI indicating a selection of a voice bundle from the group of voice bundles. In response to the input, a remote server is identified that stores the selected voice bundle. Network communications is established between the electronic device and the remote server. The selected voice bundle is located on the remote server. A copy of the selected voice bundle is downloaded from the remote server onto the electronic device.
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公开(公告)号：US10009463B2
公开(公告)日：2018-06-26
申请号：US15289910
申请日：2016-10-10
Inventor： Ahmed Tewfik Bouzid , Praphul Kumar , Michael T. Mateer , David James Rennyson
CPC classification number: H04M3/5166 , G06F8/34 , G06F9/44 , H04M1/72552 , H04M3/493 , H04M3/5141 , H04M3/5191 , H04M7/006 , H04M2203/2066 , H04W88/06
Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.
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公开(公告)号：US20170118349A1
公开(公告)日：2017-04-27
申请号：US15294661
申请日：2016-10-14
Inventor： Michael Jerry Saylor , Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , David James Rennyson , Prasanna Sajeewa Naleen Perera
CPC classification number: H04M7/0036 , G06F9/451 , H04M1/72552 , H04M3/42059 , H04M3/493 , H04M3/4938 , H04M7/006 , H04M2203/2066 , H04M2203/252 , H04W4/16
Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.
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公开(公告)号：US20170118338A1
公开(公告)日：2017-04-27
申请号：US15289910
申请日：2016-10-10
Inventor： Ahmed Tewfik Bouzid , Praphul Kumar , Michael T. Mateer , David James Rennyson
IPC: H04M3/51
CPC classification number: H04M3/5166 , G06F8/34 , G06F9/44 , H04M1/72552 , H04M3/493 , H04M3/5141 , H04M3/5191 , H04M7/006 , H04M2203/2066 , H04W88/06
Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.
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