公开(公告)号：US10142471B2

公开(公告)日：2018-11-27

申请号：US14846643

申请日：2015-09-04

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vera Grodek ,  Gaurav Mehrotra ,  Paul Gvildys ,  Nelson Shundo ,  Alex Ka Yu Lee

IPC: H04M3/51 ,  G10L25/51 ,  H04M3/42 ,  H04M3/533 ,  G10L15/08 ,  G10L15/12 ,  G10L25/24

Abstract: A contact center includes an outbound server to make a call to a callee and a media device. The media device receives an audio signal based on the call, to determine a Mel-frequency cepstral coefficient for the received audio signal, and to match the Mel-frequency cepstral coefficient for the audio signal to a Mel-frequency cepstral coefficient for a pre-recorded carrier message. The media device can determine a content of the audio signal based on the match.

公开(公告)号：US20160261743A1

公开(公告)日：2016-09-08

申请号：US14846643

申请日：2015-09-04

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Vera Grodek ,  Gaurav Mehrotra ,  Paul Gvildys ,  Nelson Shundo ,  Alex Ka Yu Lee

IPC: H04M3/51 ,  H04M3/533 ,  H04M3/42

CPC classification number: H04M3/5158 ,  G10L15/12 ,  G10L25/24 ,  G10L25/51 ,  G10L2015/088 ,  H04M3/42221 ,  H04M3/53308 ,  H04M2203/2027

Abstract: A contact center includes an outbound server to make a call to a callee and a media device. The media device receives an audio signal based on the call, to determine a Mel-frequency cepstral coefficient for the received audio signal, and to match the Mel-frequency cepstral coefficient for the audio signal to a Mel-frequency cepstral coefficient for a pre-recorded carrier message. The media device can determine a content of the audio signal based on the match.

Abstract translation: 联络中心包括一个出站服务器，用于呼叫被叫方和媒体设备。 媒体设备基于该呼叫接收音频信号，以确定所接收的音频信号的梅尔频率倒谱系数，并将音频信号的梅尔频率倒谱系数与用于预编码的音频信号的梅尔频率倒谱系数匹配， 记录载体信息。 媒体设备可以基于匹配来确定音频信号的内容。