Discovering entity actions for an entity graph
    2.
    发明授权
    Discovering entity actions for an entity graph 有权
    发现实体图的实体动作

    公开(公告)号:US09235653B2

    公开(公告)日:2016-01-12

    申请号:US13927606

    申请日:2013-06-26

    Applicant: Google Inc.

    CPC classification number: G06F17/30958

    Abstract: Systems and methods identify recent or ephemeral events involving entities that can be used to update a data graph or provide enhanced search results. For example, a computer-implemented method includes determining at least one search term for an entity in a data graph and determining a time period having an increase in queries for the at least one search term, the increase meeting a threshold. The method may include determining documents having dates associated with the time period, the documents being responsive to the at least one search term, and analyzing the documents to determine a subject, verb, object triple, where the search term corresponds to the subject or the object of the triple. The method may also include providing an update for the data graph based on the triple. The method may also include generating text describing the triple for inclusion in a search result for the search query.

    Abstract translation: 系统和方法识别涉及可用于更新数据图表或提供增强搜索结果的实体的最近或短暂事件。 例如,计算机实现的方法包括确定数据图中的实体的至少一个搜索项,并且确定具有对所述至少一个搜索项的查询增加的时间段,所述增加满足阈值。 所述方法可以包括确定具有与所述时间段相关联的日期的文档,所述文档响应于所述至少一个搜索项,以及分析所述文档以确定主题,动词,对象三元组,其中所述搜索项对应于所述对象或 三重对象。 该方法还可以包括基于三元组为数据图提供更新。 该方法还可以包括生成描述用于搜索查询的搜索结果中包含的三元组的文本。

    AUTOMATED CALL REQUESTS WITH STATUS UPDATES
    3.
    发明申请

    公开(公告)号:US20170359464A1

    公开(公告)日:2017-12-14

    申请号:US15621897

    申请日:2017-06-13

    Applicant: Google Inc.

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

    ESCALATION TO A HUMAN OPERATOR
    4.
    发明申请

    公开(公告)号:US20170358296A1

    公开(公告)日:2017-12-14

    申请号:US15621923

    申请日:2017-06-13

    Applicant: Google Inc.

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

    DISCOVERING ENTITY ACTIONS FOR AN ENTITY GRAPH
    5.
    发明申请
    DISCOVERING ENTITY ACTIONS FOR AN ENTITY GRAPH 有权
    发现实体图的实体操作

    公开(公告)号:US20150006501A1

    公开(公告)日:2015-01-01

    申请号:US13927606

    申请日:2013-06-26

    Applicant: Google Inc.

    CPC classification number: G06F17/30958

    Abstract: Systems and methods identify recent or ephemeral events involving entities that can be used to update a data graph or provide enhanced search results. For example, a computer-implemented method includes determining at least one search term for an entity in a data graph and determining a time period having an increase in queries for the at least one search term, the increase meeting a threshold. The method may include determining documents having dates associated with the time period, the documents being responsive to the at least one search term, and analyzing the documents to determine a subject, verb, object triple, where the search term corresponds to the subject or the object of the triple. The method may also include providing an update for the data graph based on the triple. The method may also include generating text describing the triple for inclusion in a search result for the search query.

    Abstract translation: 系统和方法识别涉及可用于更新数据图表或提供增强搜索结果的实体的最近或短暂事件。 例如,计算机实现的方法包括确定数据图中的实体的至少一个搜索项,并且确定具有对所述至少一个搜索项的查询增加的时间段,所述增加满足阈值。 所述方法可以包括确定具有与所述时间段相关联的日期的文档,所述文档响应于所述至少一个搜索项,以及分析所述文档以确定主题,动词,对象三元组,其中所述搜索项对应于所述对象或 三重对象。 该方法还可以包括基于三元组为数据图提供更新。 该方法还可以包括生成描述用于搜索查询的搜索结果中包含的三元组的文本。

    DYNAMIC INITIATION OF AUTOMATED CALL
    6.
    发明申请

    公开(公告)号:US20170359463A1

    公开(公告)日:2017-12-14

    申请号:US15621869

    申请日:2017-06-13

    Applicant: Google Inc.

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

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