公开(公告)号：US11861309B2

公开(公告)日：2024-01-02

申请号：US17298592

申请日：2019-11-25

Applicant: Hewlett-Packard Development Company, L.P.

Inventor： Anton Wiranata ,  Niranjan Damera Venkata ,  Prasad Hegde ,  Aravindakshan B

IPC: G06F11/00 ,  G06F40/279 ,  G06N20/00 ,  G06F40/58

CPC classification number: G06F40/279 ,  G06F40/58 ,  G06N20/00

Abstract: Example techniques for processing service notes are described. In an example, labeled service notes, associated with fuser units of a plurality of image rendering devices, are processed to generate a vector corresponding to each of the labeled service notes, a labeled service note comprising natural language text describing an error event and a corresponding service activity associated with a fuser unit, wherein the labeled service note is assigned a label based on a category of failure of the fuser unit. Based on the processing, a relationship between vectors and labels corresponding to the labeled service notes is generated.