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公开(公告)号：US10303745B2
公开(公告)日：2019-05-28
申请号：US15317584
申请日：2014-06-16
摘要： Systems and methods associated with pagination point identification are disclosed. One example system includes an interface logic. The interface logic may receive a content element to be arranged within a layout having a first page with a fixed size. The system also includes a pagination logic. The pagination logic may identify a pagination point within a content element based on semantic information from the content element. The system also includes a layout logic. The layout logic may arrange a portion of the content element within the first page based on the pagination point and the fixed size.
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公开(公告)号：US20210144108A1
公开(公告)日：2021-05-13
申请号：US17050959
申请日：2018-08-02
IPC分类号： H04L12/58 , G06F16/9032 , G06F16/9038 , G06F16/9535 , G06F11/34 , G06N20/00
摘要： Examples for providing automated user support are described herein. In an example, a query that a user is seeking to resolve is determined, based on real-time tracking of multi-modal inputs from the user on a user-support system. For the query, a resolution is provided to the user from a resolution database to provide automated user-support.
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公开(公告)号：US20230089757A1
公开(公告)日：2023-03-23
申请号：US17795450
申请日：2020-01-29
摘要： Aspects of call routing based on technical skills of users are discussed. Responses to a set of questions posed to a user are received to assess a technical skill level of the user. The user may be categorized in a category from among a plurality of categories based on the technical skill level and a decision may be provided to a route a call from the user to one of a human agent and a virtual agent based on the categorization.
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公开(公告)号：US10482173B2
公开(公告)日：2019-11-19
申请号：US14900592
申请日：2013-06-28
摘要： Example embodiments relate to automated document composition using quality distributions. In example embodiments, each image in a document is processed by determining quality scores that describe image distortion for potential aspect ratios, determining height deviations for the aspect ratios, and generating quality distributions using the height deviations and quality scores. At this stage, a page template is applied to a subset of elements from the document to render a page of the document, and a page score is determined for the page based on, at least, the quality distribution of an image, where the page template is adjusted to include a selected aspect ratio that maximizes the page score of the page.
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公开(公告)号：US09772977B2
公开(公告)日：2017-09-26
申请号：US14080253
申请日：2013-11-14
发明人： Marcelo A. Riss , Niranjan Damera Venkata , Rodrigo Chamun , João Batista Souza de Oliveira , Isabel H. Manssour , Angelina de Carvalho Alvarez Ziesemer
IPC分类号： G06F17/00 , G06F17/21 , G06F3/0483 , G06F9/44 , G06F1/16 , G06F3/0481 , G06F3/12 , G06F3/0482 , G06F3/0488
CPC分类号： G06F17/212 , G06F1/1616 , G06F3/0481 , G06F3/0482 , G06F3/0483 , G06F3/04886 , G06F3/127 , G06F9/451 , G06F17/211
摘要： A technique for displaying a folding document can include connecting an edge of a first panel to an edge of a second panel to create a shared edge representing a fold of a folding document. The first panel and second panel can form a first area of the folding document, and the first area and a second area of the folding document can be displayed in a graphical user interface (GUI).
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公开(公告)号：US11861309B2
公开(公告)日：2024-01-02
申请号：US17298592
申请日：2019-11-25
IPC分类号： G06F11/00 , G06F40/279 , G06N20/00 , G06F40/58
CPC分类号： G06F40/279 , G06F40/58 , G06N20/00
摘要： Example techniques for processing service notes are described. In an example, labeled service notes, associated with fuser units of a plurality of image rendering devices, are processed to generate a vector corresponding to each of the labeled service notes, a labeled service note comprising natural language text describing an error event and a corresponding service activity associated with a fuser unit, wherein the labeled service note is assigned a label based on a category of failure of the fuser unit. Based on the processing, a relationship between vectors and labels corresponding to the labeled service notes is generated.
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公开(公告)号：US20230059605A1
公开(公告)日：2023-02-23
申请号：US17793966
申请日：2020-02-07
IPC分类号： G06Q30/00
摘要： Aspects of resolution of customer issues are discussed. A customer issue may be presented to a human agent as a query. The human agent may provide an agent response for the query. Based on the agent response, a simulated customer message may be determined. Iteratively, agent responses may be received and simulated customer messages may be provided to resolve the query. A sequence of agent responses and simulated customer messages usable to resolve the query may be probabilistically determined based on the agent responses and the simulated customer messages.
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公开(公告)号：US20230013842A1
公开(公告)日：2023-01-19
申请号：US17783045
申请日：2019-12-20
摘要： Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.
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公开(公告)号：US20220058448A1
公开(公告)日：2022-02-24
申请号：US17419427
申请日：2019-04-09
摘要： Disclosed herein is a method of determining a user profile based on a set of user-selected images, a method of selecting images from an image database of digital images based on a user profile, a computer system and a computer program product. The method of determining a user profile comprises obtaining a set of reference images, wherein each of the reference images is associated with a category from a plurality of categories; determining a sample feature vector for a sample image and a reference feature vector for each of the reference images, wherein the feature vector of an image is associated to features of the image; determining a similarity metric between the sample image and each of the reference images based on the sample feature vector and the reference feature vectors; selecting nearest reference images for each category, wherein the similarity metric between the sample image and a nearest reference image meets a minimum assignment similarity criterion and a maximum assignment similarity criterion; and determining the user profile by calculating an assignment probability for each category based on the similarity metrics between the sample image and the nearest reference images of the respective category.
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公开(公告)号：US20220058099A1
公开(公告)日：2022-02-24
申请号：US17311760
申请日：2020-05-13
发明人： Niranjan Damera Venkata , Aravindakshan Babu , Darrel D Cherry , Anton Wiranata , Prasad Hegde , Mithra Vankipuram
摘要： A device monitoring system comprising a computation engine to obtain, for each of a plurality of devices, an actual failure condition indicating actual device failure and a probable failure condition predicted by a health monitoring device. The health monitoring device to monitor health of the plurality of devices, the probable failure condition indicating when the device is predicted to stop functioning. The computation engine is to compute a failure prediction gap for each of the plurality of devices. The failure prediction gap indicating a difference between the probable failure condition and the actual failure condition. A performance evaluation engine to compute a saving factor based at least on cost parameters and an average of the failure prediction gap computed for the plurality of devices and initiate discontinuance of usage of the health monitoring device based on a comparison of the saving factor with a threshold.
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