公开(公告)号：US20060171509A1

公开(公告)日：2006-08-03

申请号：US11314373

申请日：2005-12-20

申请人： Jean-Marc Berthaud ,  Melissa Buco ,  Rong Chang ,  Joel Dalsky ,  Shih-Chung Fang ,  Laura Luan ,  Lee Tsiao ,  Christopher Ward

发明人： Jean-Marc Berthaud ,  Melissa Buco ,  Rong Chang ,  Joel Dalsky ,  Shih-Chung Fang ,  Laura Luan ,  Lee Tsiao ,  Christopher Ward

IPC分类号： H04M1/24

CPC分类号： H04L41/5019 ,  G06Q30/02

摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

公开(公告)号：US20060167870A1

公开(公告)日：2006-07-27

申请号：US11314375

申请日：2005-12-20

申请人： Jean-Marc Berthaud ,  Joel Dalsky ,  Shih-Chung Fang ,  Lee Tsiao

发明人： Jean-Marc Berthaud ,  Joel Dalsky ,  Shih-Chung Fang ,  Lee Tsiao

IPC分类号： G06F17/30

CPC分类号： H04L41/5025 ,  G06Q30/012 ,  H04L41/5003

摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that identifies a rule specifying how to correct the measurement data. The adjudicated measurement data is transformed into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

摘要翻译： 一种用于根据服务级别协议来管理服务提供商向客户提供的服务的服务水平的方法和系统。 根据至少一个标识指定如何校正测量数据的规则的判断元件来裁定测量数据以校正测量数据。 通过使用服务级别协议中指定的逻辑合并确定的测量数据，将裁定的测量数据转换为操作数据。 通过对运行数据应用公式来评估运行数据，从而使运行数据配置为随后进行合格。 操作数据通过将评估的操作数据与至少一个服务级别周期的指定服务级别目标进行比较并识别会议和/或不符合指定的服务级别目标的操作数据点来限定。

公开(公告)号：US07228255B2

公开(公告)日：2007-06-05

申请号：US11314375

申请日：2005-12-20

申请人： Jean-Marc Berthaud ,  Joel Dalsky ,  Shih-Chung Fang ,  Lee Tsiao

发明人： Jean-Marc Berthaud ,  Joel Dalsky ,  Shih-Chung Fang ,  Lee Tsiao

IPC分类号： G06F17/30

CPC分类号： H04L41/5025 ,  G06Q30/012 ,  H04L41/5003

摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that identifies a rule specifying how to correct the measurement data. The adjudicated measurement data is transformed into operational data by merging the adjudicated measurement data using a logic specified in the service level agreement. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

摘要翻译： 一种用于根据服务级别协议来管理服务提供商向客户提供的服务的服务水平的方法和系统。 根据至少一个标识指定如何校正测量数据的规则的判断元件来裁定测量数据以校正测量数据。 通过使用服务级别协议中指定的逻辑合并确定的测量数据，将裁定的测量数据转换为操作数据。 通过对运行数据应用公式来评估运行数据，从而使运行数据配置为随后进行合格。 操作数据通过将评估的操作数据与至少一个服务级别周期的指定服务级别目标进行比较并识别会议和/或不符合指定的服务级别目标的操作数据点来限定。

公开(公告)号：US20060133296A1

公开(公告)日：2006-06-22

申请号：US11314301

申请日：2005-12-20

申请人： Jean-Marc Berthaud ,  Joel Dalsky

发明人： Jean-Marc Berthaud ,  Joel Dalsky

IPC分类号： H04J1/16

CPC分类号： H04L41/5003 ,  G06Q10/06 ,  H04L41/5009

摘要： A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The measurement data is transformed into operational data. The operational data is evaluated through use of a formula represented as a tree, resulting in the evaluated operational data populating the nodes of the tree as the tree is traversed from the root node to leaf nodes. The evaluated operational data at the nodes includes a top result and intermediate results. The top result is qualified by being compared with specified service level targets for at least one service level period during which the service has been performed. The intermediate results are qualified by being compared with generated new service level targets.