公开(公告)号：US06317039B1

公开(公告)日：2001-11-13

申请号：US09175112

申请日：1998-10-19

申请人： John A. Thomason

发明人： John A. Thomason

IPC分类号： G08B2600

CPC分类号： G08B13/19621 ,  G08B13/1966 ,  H04N7/18

摘要： A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexity. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station, so that the advisor may view and hear the same stimuli as the technician, that the advisor and technician may communicate. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advise to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.

摘要翻译： 用于远程协助和审查技术人员或多名技术人员的方法和系统，实时地处理各种复杂性的设备。 远程位置的技术人员或多个技术人员通过无线装置耦合到本地站的顾问，使得顾问可以查看和听到与技术人员相同的刺激，顾问和技术人员可以进行通信。 技术人员有限培训或其他需要支持的人员，可能是现场工程师，技术人员或维修人员。 顾问有广泛的培训，能够提供技术支持，并且通常具有关于远程设备的扩展和专业知识，并且可以是远程设备的技术专家。 技术人员可以包括具有技术培训和知识但缺乏管理或其他权限的个人或团体，而顾问包括具有这种权限的个人或团体。 技术人员通过视觉提示或普通语音与顾问进行通信，而顾问则查看并收听远程设备。 顾问向技术人员提供操作或修理远程设备的建议。 或者，中级顾问可以建议技术人员，并由上级顾问通知。

公开(公告)号：US06690273B2

公开(公告)日：2004-02-10

申请号：US10054404

申请日：2001-11-13

申请人： John A. Thomason

发明人： John A. Thomason

IPC分类号： G08B2600

CPC分类号： G08B13/19621 ,  G08B13/1966 ,  H04N7/18

摘要： A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexity. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station, so that the advisor may view and hear the same stimuli as the technician, that the advisor and technician may communicate. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advice to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.

摘要翻译： 用于远程协助和审查技术人员或多名技术人员的方法和系统，实时地处理各种复杂性的设备。 远程位置的技术人员或多个技术人员通过无线装置耦合到本地站的顾问，使得顾问可以查看和听到与技术人员相同的刺激，顾问和技术人员可以进行通信。 技术人员有限培训或其他需要支持的人员，可能是现场工程师，技术人员或维修人员。 顾问有广泛的培训，能够提供技术支持，并且通常具有关于远程设备的扩展和专业知识，并且可以是远程设备的技术专家。 技术人员可以包括具有技术培训和知识但缺乏管理或其他权限的个人或团体，而顾问包括具有这种权限的个人或团体。 技术人员通过视觉提示或普通语音与顾问进行通信，而顾问则查看并收听远程设备。 顾问向技术人员提供操作或修理远程设备的建议。 或者，中级顾问可以建议技术人员，并由上级顾问通知。