公开(公告)号：US12300252B2

公开(公告)日：2025-05-13

申请号：US18056084

申请日：2022-11-16

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Natalie D. Dentel ,  Matthew Seeley ,  Chun Wang

IPC: G10L15/08 ,  G10L17/04 ,  G10L17/06 ,  G10L17/22 ,  H04M3/51

Abstract: An electronic processor that may be configured to perform a first voiceprint analysis of first audio data of a first call from a first caller to determine a first voiceprint of the first caller, and determine that the first voiceprint matches a first previously-stored voiceprint. The first previously-stored voiceprint may identify and be associated with first previously-stored information regarding a previous call from the first caller that is anonymized so as not to include a name of the first caller or a phone number of the first caller. The electronic processor may also receive a permission command based on a user input from the first caller to indicate that a call taker handling the first call is allowed to have access to the first previously-stored information. The electronic processor may output the first previously-stored information on a call taker device in response to receiving the permission command.

公开(公告)号：US20240161753A1

公开(公告)日：2024-05-16

申请号：US18056084

申请日：2022-11-16

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Natalie D. Dentel ,  Matthew Seeley ,  Chun Wang

IPC: G10L17/22 ,  G10L17/04 ,  G10L17/06 ,  H04M3/51

CPC classification number: G10L17/22 ,  G10L17/04 ,  G10L17/06 ,  H04M3/5183

Abstract: An electronic processor that may be configured to perform a first voiceprint analysis of first audio data of a first call from a first caller to determine a first voiceprint of the first caller, and determine that the first voiceprint matches a first previously-stored voiceprint. The first previously-stored voiceprint may identify and be associated with first previously-stored information regarding a previous call from the first caller that is anonymized so as not to include a name of the first caller or a phone number of the first caller. The electronic processor may also receive a permission command based on a user input from the first caller to indicate that a call taker handling the first call is allowed to have access to the first previously-stored information. The electronic processor may output the first previously-stored information on a call taker device in response to receiving the permission command.