公开(公告)号：US20240161753A1

公开(公告)日：2024-05-16

申请号：US18056084

申请日：2022-11-16

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Natalie D. Dentel ,  Matthew Seeley ,  Chun Wang

IPC: G10L17/22 ,  G10L17/04 ,  G10L17/06 ,  H04M3/51

CPC classification number: G10L17/22 ,  G10L17/04 ,  G10L17/06 ,  H04M3/5183

Abstract: An electronic processor that may be configured to perform a first voiceprint analysis of first audio data of a first call from a first caller to determine a first voiceprint of the first caller, and determine that the first voiceprint matches a first previously-stored voiceprint. The first previously-stored voiceprint may identify and be associated with first previously-stored information regarding a previous call from the first caller that is anonymized so as not to include a name of the first caller or a phone number of the first caller. The electronic processor may also receive a permission command based on a user input from the first caller to indicate that a call taker handling the first call is allowed to have access to the first previously-stored information. The electronic processor may output the first previously-stored information on a call taker device in response to receiving the permission command.

公开(公告)号：US11600168B1

公开(公告)日：2023-03-07

申请号：US17444757

申请日：2021-08-10

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： James C Duran ,  Doris E Ford ,  Yanyan Hu ,  Matthew Seeley

IPC: G08B21/00 ,  G08B27/00 ,  G16H10/60 ,  G08B25/00

Abstract: Systems, devices, and technical methods of the present disclosure leverage digital visitor logs from confinement facilities to identify people of interest that may be involved in incidents to which first responders are dispatched. When a phone call is received at phone public safety access point, a first query including a name associated with the call is transmitted to a digital visitor log for a confinement facility. A digital response to the first query identifies a visitee who was visited by a visitor by that name while the visitee was in confinement. The visitee's name is then transmitted in a second query to a digital repository containing release records; a digital response indicates the visitee was released before the call was received. An electronic notification that identifies the visitee is transmitted to a device associated with an agent who is responding to the call.