公开(公告)号：US12282450B2

公开(公告)日：2025-04-22

申请号：US18233969

申请日：2023-08-15

Applicant: Nice Ltd.

Inventor： Ofir Mecayten ,  Gil Nakash ,  Yaron Cohen

IPC: G06F16/11

Abstract: A method of managing interaction recordings of an interaction between agent devices and customer devices, the method comprising: initiating an interaction recording of the interaction between an agent device and a customer device, wherein the interaction recording comprises metadata items; storing one or more parts of the interaction recording in a local storage; identifying parts of the interaction recording whose metadata items fulfill archiving criteria; and archiving parts of the interaction recording stored in the local storage whose metadata items fulfill the archiving criteria and deleting parts of the interaction recording from the local storage whose metadata items do not fulfill the archiving criteria.

公开(公告)号：US20250061081A1

公开(公告)日：2025-02-20

申请号：US18233969

申请日：2023-08-15

Applicant: Nice Ltd.

Inventor： Ofir MECAYTEN ,  Gil Nakash ,  Yaron Cohen

IPC: G06F16/11

Abstract: A method of managing interaction recordings of an interaction between agent devices and customer devices, the method comprising: initiating an interaction recording of the interaction between an agent device and a customer device, wherein the interaction recording comprises metadata items; storing one or more parts of the interaction recording in a local storage; identifying parts of the interaction recording whose metadata items fulfill archiving criteria; and archiving parts of the interaction recording stored in the local storage whose metadata items fulfill the archiving criteria and deleting parts of the interaction recording from the local storage whose metadata items do not fulfill the archiving criteria.