公开(公告)号：US20230052641A1

公开(公告)日：2023-02-16

申请号：US17974572

申请日：2022-10-27

Applicant: NICE LTD.

Inventor： Jonathan EREZ ,  Ofir MECAYTEN ,  Yaron COHEN

IPC: H04L67/568 ,  H04M3/51 ,  H04M3/42

Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.

公开(公告)号：US20230052029A1

公开(公告)日：2023-02-16

申请号：US17969754

申请日：2022-10-20

Applicant: NICE LTD.

Inventor： Yaron COHEN ,  Ofir MECAYTEN

IPC: H04L65/60 ,  H04L65/1066 ,  H04L65/61

Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In a network having a direct media streaming between a first media-client and a source device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source device, switching from the direct media streaming mode to a media forking mode by starting a media forking service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source device.

公开(公告)号：US20250061081A1

公开(公告)日：2025-02-20

申请号：US18233969

申请日：2023-08-15

Applicant: Nice Ltd.

Inventor： Ofir MECAYTEN ,  Gil Nakash ,  Yaron Cohen

IPC: G06F16/11

Abstract: A method of managing interaction recordings of an interaction between agent devices and customer devices, the method comprising: initiating an interaction recording of the interaction between an agent device and a customer device, wherein the interaction recording comprises metadata items; storing one or more parts of the interaction recording in a local storage; identifying parts of the interaction recording whose metadata items fulfill archiving criteria; and archiving parts of the interaction recording stored in the local storage whose metadata items fulfill the archiving criteria and deleting parts of the interaction recording from the local storage whose metadata items do not fulfill the archiving criteria.

公开(公告)号：US20240086796A1

公开(公告)日：2024-03-14

申请号：US17942633

申请日：2022-09-12

Applicant: Nice Ltd.

Inventor： Ofir MECAYTEN ,  Yaron COHEN ,  Gil NAKASH

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06Q10/06395 ,  G06Q10/06398

Abstract: A computerized system and method may determine the recording and/or storing and/or deleting of data items received from remotely connected computer systems, which may be for example interaction recordings associated with a plurality of agents as part of their activity within a given system or organization, using a supervised classification machine learning based approach. A computerized system comprising one or more processors, a communication interface to communicate via a communication network with remote computing devices, and a memory including a data store of a plurality of data items, may be used for extracting features from a plurality of data items; predicting evaluation likelihood values based on the features; deriving storing percentages for a plurality of remote computing devices; and, based on likelihood values and storing percentages, recording and/or storing and/or deleting a plurality of data items from a data store or database.

公开(公告)号：US20220303359A1

公开(公告)日：2022-09-22

申请号：US17727855

申请日：2022-04-25

Applicant: NICE LTD.

Inventor： Jonathan EREZ ,  Ofir MECAYTEN ,  Yaron COHEN

IPC: H04L67/568 ,  H04M3/42 ,  H04M3/51

Abstract: A computerized-method for providing real-time lockless parallel screen recording compliance enforcement to omni-channel cloud systems, is provided herein. In a processor of a client computer configured to execute code for recording events of one or more voice or digital interactions, on one or more screens associated to the client computer, the computerized-method maintains a cache for storing a masked state. Each interaction is having an associated interaction identifier and upon receiving a screen event from a server of a cloud-based video recording that is communicating with the client computer over a communication network, operating a compliance-enforcement module. The compliance-enforcement module includes updating the cache; and operating a module of recording of screen events for the screen events of the one or more voice or digital interactions. Thus, by updating in real-time the cache on the client computer refraining from database locks in the server of the cloud-based video recording.

公开(公告)号：US20220255976A1

公开(公告)日：2022-08-11

申请号：US17727853

申请日：2022-04-25

Applicant: NICE LTD.

Inventor： Yaron COHEN ,  Ofir MECAYTEN

IPC: H04L65/60 ,  H04L65/1066

Abstract: A computerized-method for providing an elastic media forking infrastructure to cloud distributed real-time applications, is provided herein. In a network having a direct media streaming between a first media-client and a source device, in a direct media streaming mode, upon receiving a request from a second media-client, via a signaling protocol, to receive media from the source device, switching from the direct media streaming mode to a media forking mode by starting a media forting service on a media forking infrastructure. Upon receiving a request from the second media-client to terminate media reception from the source device, switching from media forking mode to direct streaming mode, by ending the media forking service, and operating the direct media streaming between the first media-client and the source device.