公开(公告)号：US20230297909A1

公开(公告)日：2023-09-21

申请号：US18096732

申请日：2023-01-13

Applicant: Nice Ltd.

Inventor： Noam KAPLAN ,  Ying ZHANG ,  Gennadi LEMBERSKY ,  Nick MARTIN ,  Eyal SEGAL

IPC: G06Q10/0631

CPC classification number: G06Q10/063112 ,  G06Q10/06316

Abstract: Methods and systems for, upon receipt of a second computer data stream, predicting a change in processing a first computer data stream, include: receiving, at a computing device, the first computer data stream; generating a first data sequence comprising a time of receipt of the first computer data stream; receiving the second computer data stream; generating a second data sequence comprising a time of receipt of the second computer data stream; sending the first and second data sequences to a prediction model; predicting, by the prediction model, at least one change in at least one metric associated with processing the first computer data stream, the predicted change based at least in part on the first and second data sequences; and sending, by the prediction model, to the computing device, the at least one change in the at least one metric associated with processing the first computer data stream.