公开(公告)号：US20240126635A1

公开(公告)日：2024-04-18

申请号：US18373011

申请日：2023-09-26

Applicant: Panasonic Intellectual Property Management Co., Ltd.

Inventor： Mitsutaka IWAI ,  Masamitsu MURASE

IPC: G06F11/07

CPC classification number: G06F11/079 ,  G06F11/0709

Abstract: A processor of an information processing device acquires first device information including failure information related to each client terminal, and failure resolution information, and generates a failure database containing the failure information and the failure resolution information associated with each other. The processor acquires second device information related to each client terminal at a predetermined time interval, and performs, in the failure database, primary search for the failure resolution information based on information for search for searching for the failure resolution information. The processor performs, in the second device information, secondary search for the information of the client terminal specified by the information for search, extracts specific information of the specified client terminal from the failure resolution information by extracting information corresponding to a result of the secondary search from a result of the primary search, and transmits the specific information to the specified client terminal by the output unit.