公开(公告)号：US20250148477A1

公开(公告)日：2025-05-08

申请号：US18531109

申请日：2023-12-06

Applicant: Rockwell Automation Technologies, Inc.

Inventor： Abhishek Mehrotra ,  Steven P. Taylor ,  Jessica L. Wiant ,  Aparna Ravindranath ,  Britney Flores ,  Pratyush Kumar Rout

IPC: G06Q30/01 ,  G06F40/40 ,  G06N3/0475

Abstract: An industrial technical support system acts as an interactive assistant that leverages generative artificial intelligence (AI) techniques to suggest solutions to industrial alarm conditions or other performance problems based on earlier documented solutions, thereby expediting the process of finding alarm resolutions. The system enhances a user's prompt with relevant contextual data retrieved from stored documentation as well as relevant past chat histories to assist the system's generative AI model in recommending accurate resolutions to alarm conditions or performance issues described by the user's prompt.