公开(公告)号：US20160261652A1

公开(公告)日：2016-09-08

申请号：US15030368

申请日：2014-10-15

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Jaeduck LEE ,  Dohyoung KIM ,  Hyunjeong LEE ,  Kiho CHO ,  Jungchul KIM ,  Yesul HA

IPC: H04L29/06 ,  H04M3/42 ,  H04N7/14 ,  H04L29/08

CPC classification number: H04L65/1096 ,  H04L65/1006 ,  H04L65/1016 ,  H04L67/02 ,  H04L67/06 ,  H04L67/14 ,  H04M3/42102 ,  H04M3/493 ,  H04M2203/252 ,  H04M2203/554 ,  H04N7/147

Abstract: A method for providing a composite voice-screen automatic response system (ARS) service, according to one embodiment of the present invention, comprises: a step for receiving, by a server for a multimedia call, a call request message from user equipment; a step for determining whether the server for the multimedia call possesses ARS contents corresponding to a call number of the call request message; a step for transmitting, by the server for the multimedia call, a command for downloading the ARS contents to the user equipment when it is determined that the server for the multimedia call possesses the ARS contents; and a step for transmitting, by the server for the multimedia call, the call request message to the call number, wherein the user equipment can receive an ARS service synchronized with a voice and a screen without installing an application according to each enterprise for providing the ARS service.

Abstract translation: 根据本发明的一个实施例的用于提供复合语音屏幕自动应答系统（ARS）业务的方法包括：一个用于多媒体呼叫的服务器接收来自用户设备的呼叫请求消息的步骤; 确定用于多媒体呼叫的服务器是否具有与呼叫请求消息的呼叫号码相对应的ARS内容的步骤; 当确定多媒体呼叫的服务器具有ARS内容时，由用于多媒体呼叫的服务器发送用于向用户设备下载ARS内容的命令的步骤; 以及用于通过多媒体呼叫的服务器向呼叫号码发送呼叫请求消息的步骤，其中用户设备可以接收与语音和屏幕同步的ARS服务，而不安装根据每个企业的应用程序来提供 ARS服务。