公开(公告)号：US20140379414A1

公开(公告)日：2014-12-25

申请号：US13926066

申请日：2013-06-25

Applicant: Verizon Patent and Licensing Inc.

Inventor： Mukesh Kumar ,  Krishnakumar N.. Iyer ,  Brian E. Stephenson

IPC: G06Q10/06

CPC classification number: G06Q10/06316

Abstract: A method may include receiving a sales order for a customer telecommunications service associated with an enterprise customer. The sales order includes at least one location associated with the enterprise customer. The method includes determining at least one service order based on the customer telecommunications system and each at least one location, and determining a plurality of work orders to implement each of the at least one service order. The method also includes generating a task to collect customer configuration data associated with each of the plurality of work orders and collecting the customer configuration data based on the task to collect the customer configuration data. The method further includes releasing the plurality of work orders and a relationship between the plurality of work orders to a provisioning workflow management device. The provisioning workflow management device is configured to implement provisioning based on the collected customer configuration data.

Abstract translation: 方法可以包括接收与企业客户相关联的客户电信服务的销售订单。 销售订单至少包括与企业客户相关联的一个位置。 该方法包括基于客户电信系统和每个至少一个位置确定至少一个服务订单，以及确定多个工单以实现至少一个服务订单中的每一个。 该方法还包括生成用于收集与多个工单中的每一个相关联的客户配置数据的任务，并且基于该任务收集客户配置数据以收集客户配置数据。 该方法还包括将多个工作订单和多个工单之间的关系释放到供应工作流管理装置。 配置工作流管理设备被配置为基于所收集的客户配置数据实现供应。