Detection of mission change in conversation

    公开(公告)号:US11170769B2

    公开(公告)日:2021-11-09

    申请号:US15926299

    申请日:2018-03-20

    Applicant: eBay Inc.

    Abstract: Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.

    DETECTION OF MISSION CHANGE IN CONVERSATION

    公开(公告)号:US20220020375A1

    公开(公告)日:2022-01-20

    申请号:US17490788

    申请日:2021-09-30

    Applicant: eBay Inc.

    Abstract: Methods, systems, and computer programs are presented for detecting a mission changes in a conversation. A user utterance from a user device is received. The user utterance is part of a conversation with an intelligent assistant. The conversation includes preceding user utterances in pursuit of a first mission. It is determined that the user utterance indicates a mission change from the first mission to a second mission based on an application of a machine-learned model to the user utterance and the preceding user utterances. The machine-learned model has been trained repeatedly with past utterances of other users over a time period, the determining based on a certainty of the indication satisfying a certainty threshold. Responsive to the determining that the user utterance indicates the mission change from the first mission to a second mission, a reply to the user utterance is generated to further the second mission rather than the first mission.

    SYSTEM AND METHODS FOR AGGREGATING PAST AND PREDICTING FUTURE PRODUCT RATINGS

    公开(公告)号:US20180047071A1

    公开(公告)日:2018-02-15

    申请号:US15788273

    申请日:2017-10-19

    Applicant: eBay Inc.

    CPC classification number: G06Q30/0282

    Abstract: Embodiments of the invention can be utilized in multiple ways to assist in generating “predictions” with regards to the expected ratings or rankings of products or services. These predictions can then be used to inform consumers which products or services are expected to be reliable, good values, etc. By using one or more machine learning processes that are trained using product and product review data, embodiments of the invention are able to generate predictions of expected ratings behavior for new products and/or similar products. Further, when the product and product review data is associated with a time at which the data was generated, embodiments of the invention are able to predict how a product or a product's features will be viewed in the future.

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