公开(公告)号：US20170034177A1

公开(公告)日：2017-02-02

申请号：US14813562

申请日：2015-07-30

Applicant: salesforce.com, inc.

Inventor： Anand Bashyam Narasimhan ,  Sohail Sikora ,  Mohammad Asif Ali Khan ,  Ramit Singh

IPC: H04L29/06 ,  G06Q50/26

CPC classification number: G06Q50/265 ,  H04L63/10 ,  H04L63/20

Abstract: Computer-implemented methods and systems are provided for controlling access to restricted customer data (RCD) by a computer associated with a particular user of an enterprise while the particular user is interacting with a particular customer. The RCD is associated with the particular customer and stored in an enterprise database. An enterprise server (ES) monitors for an indication that the particular customer has sent a request to interact with a user of the enterprise. In response to receiving the indication at the ES, the ES can determine that the particular user accepted the request. The ES can then automatically modify the particular user's access privileges grant access to the RCD. When the ES receives another indication that interaction with the particular customer has ended, the ES can automatically revoke the particular user's access to the RCD.

Abstract translation: 提供了计算机实现的方法和系统，用于在特定用户与特定客户交互时，由与企业的特定用户相关联的计算机控制对受限客户数据（RCD）的访问。 RCD与特定客户相关联并存储在企业数据库中。 企业服务器（ES）监视特定客户已发送与企业用户交互的请求的指示。 响应于在ES接收到指示，ES可以确定特定用户接受请求。 然后，ES可以自动修改特定用户对RCD的访问权限。 当ES接收到与特定客户的交互已经结束的另一个指示时，ES可以自动撤销特定用户对RCD的访问。