公开(公告)号：US20200097984A1

公开(公告)日：2020-03-26

申请号：US16140228

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Joshua SCHNEYER ,  Victor Nikolai Carunungan OLIVEROS ,  Annie ABRAHAMIAN ,  David KLEIN

IPC: G06Q30/02 ,  H04M3/42 ,  G06F17/30

Abstract: Disclosed herein are system, method, and computer program product embodiments for managing communication between one or more consumers and one or more representatives of an entity. In an embodiment, a mobile device receives a communication from a consumer including first piece of data relating to the consumer, and then presents the first piece of data. The mobile device is thereafter able to receive input comprising a second piece of data relating to the consumer, and then send the second piece of data to a primary server managed by an entity.

公开(公告)号：US20190138163A1

公开(公告)日：2019-05-09

申请号：US15874715

申请日：2018-01-18

Applicant: salesforce.com, inc.

Inventor： Nicholas HOWLAND ,  Kyle HASKINS ,  Victor Nikolai Carunungan OLIVEROS

IPC: G06F3/0482 ,  G06F3/0485 ,  G06T11/60 ,  G06F3/0481

Abstract: System, method, and computer product embodiments are described for populating and managing a polymorphic favorites list from a graphical user interface (GUI). The GUI provides an interface that allows a user to efficiently populate a favorites list and quickly access the favorites list via a global access point in a GUI, from anywhere in an application. The method enables the user to view objects in the favorites list, add objects to the favorites list, remove objects, and rearrange objects from the user's current application view as the user navigates across applications. The favorites list is configured to include a plurality of objects of a plurality of object types.