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公开(公告)号：US20200099759A1
公开(公告)日：2020-03-26
申请号：US16264292
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Joshua SCHNEYER , Nitish Khadiya , Aleksandra Zhulina , Erik Forsberg , Nadia Nusrat , Allan George Thomas , Senthilkumar Kosanam Shanmugam
Abstract: Disclosed herein are apparatus, system and method embodiments for sending an interactive customized push notifications with customized actions. An embodiment operates by determining occurrence of an event associated with an object, forming a notification and a list of actions defined by a customer using fields from the object associated with the event, and presenting the notification and the actions to a user device that's associated to the object. Further, the action is executed in response to the user's selection.
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2.发明申请公开(公告)号：US20170048343A1
公开(公告)日：2017-02-16
申请号：US15333091
申请日：2016-10-24
Applicant: salesforce.com, inc.
Inventor： Mohamed ARABO , Joshua SCHNEYER , Jason SCHROEDER
IPC: H04L29/08
CPC classification number: H04L67/26 , H04L29/08693 , H04L67/322
Abstract: A method comprising of receiving, by a user system that includes at least a processor system having at least one processor and a memory system, a first push notification associated with a first priority level for display on the user system; receiving, by the user system, a second push notification associated with a second priority level for display on the user system, the second priority level being higher than the first priority level; and displaying, by the user system, the second push notification prior to the first push notification based on the first and second priority level.
Abstract translation: 一种方法，包括：由至少包括至少一个处理器和存储器系统的处理器系统的用户系统接收与用于在用户系统上显示的第一优先级相关联的第一推送通知; 由用户系统接收与用于在用户系统上显示的第二优先级相关联的第二推送通知，第二优先级高于第一优先级; 以及基于所述第一和第二优先级级别，在所述第一推送通知之前由所述用户系统显示所述第二推送通知。
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公开(公告)号：US20200099760A1
公开(公告)日：2020-03-26
申请号：US16264426
申请日：2019-01-31
Applicant: salesforce.com, inc.
Inventor： Joshua SCHNEYER , Nitish KHADIYA , Aleksandra ZHULINA , Erik FORSBERG , Nadia NUSRAT , Allan George THOMAS , Senthilkumar Kosanam SHANMUGAM
IPC: H04L29/08
Abstract: Disclosed herein are apparatus, system and method embodiments for sending an interactive customized push notifications with customized actions. An embodiment operates by determining occurrence of an event associated with an object, forming a notification and a list of actions defined by a customer using fields from the object associated with the event, and presenting the notification and the actions to a user device that's associated to the object. Further, the action is executed in response to the user's selection.
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公开(公告)号：US20200097984A1
公开(公告)日：2020-03-26
申请号：US16140228
申请日：2018-09-24
Applicant: salesforce.com, inc.
Inventor： Joshua SCHNEYER , Victor Nikolai Carunungan OLIVEROS , Annie ABRAHAMIAN , David KLEIN
Abstract: Disclosed herein are system, method, and computer program product embodiments for managing communication between one or more consumers and one or more representatives of an entity. In an embodiment, a mobile device receives a communication from a consumer including first piece of data relating to the consumer, and then presents the first piece of data. The mobile device is thereafter able to receive input comprising a second piece of data relating to the consumer, and then send the second piece of data to a primary server managed by an entity.
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