公开(公告)号：US20140358609A1

公开(公告)日：2014-12-04

申请号：US13909751

申请日：2013-06-04

Applicant: International Business Machines Corporation

Inventor： Marcos Dias de Assuncao ,  Silvia Cristina Sardela Bianchi ,  Marco Aurelio Stelmar Netto

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06Q10/0639

Abstract: A method for resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket.

Abstract translation: 一种用于解决在托管基础设施中发生的事件的方法，包括生成指示所述托管基础设施中的第一事件发生的第一票据，其中所述第一票据已被分配给分析人员以进行解决，生成指示第二次事件发生的第二票据 在所述托管基础设施中，其中所述第二票据已被分配给分析人员以进行解决，获得促成所述被管理基础设施的多个组件之间的依赖关系并且从所述组件依赖图中推断依赖图的组件依赖图，其中所述票 依赖图表示第一票和第二票之间的依赖关系。