Abstract:
A complex order processing system is implemented in an architecture that allows customer service representatives and customers to access the customer's accounts, service profiles, quotes, and orders. Account information can be entered and updated. Quotes can be generated for various configurations of products and services having different types of charges including one time fees, recurring fixed fees, and usage-based fees. The quotes can be saved, and later updated by the customer or by the system to reflect changes in the configuration of a product or service that is included in the quote. The quote can be converted to an order, and pending orders can be modified. Before allowing modification of a quote or order, the requested future state of a product or service is created by applying the prior active and unprocessed orders to the product or service. The portion of the product or service currently selected is also applied to the product or service, and the user can then reconfigure the product or service. Once the change is accepted, the difference between the requested state of the product and service before and after the change is generated and saved as a delta quote or order. The system also allows a user to transfer the configuration of products and services from one address to another by selecting a single option. Third party service providers of a customer can also view the configuration of the customer's products and services in determining service options for the customer.
Abstract:
Remotely sensed spectral image data are used to develop a Vegetation Index file which represents spatial variations of actual crop vigor throughout an area that is under cultivation. The latter information is processed to place it in a format that can be used by personnel to correlate and calibrate it with actually observed crop conditions existing at control points within the area. Based on the results, personnel formulate a prescription request, which is forwarded to a central processing site, where the prescription is prepared. The latter is returned to a mobile application means that directly applies inputs to the field at a spatially variable rate.
Abstract:
Various techniques for providing a Web Service interface to an order management system are disclosed. In one embodiment, a Web Service interface receives a hierarchical property set, which includes properties being input to an order management system. The Web Service interface accesses mapping information, which associates a variable in a flat property set with a hierarchical property set path. The Web Service interface uses the mapping information to convert the hierarchical property set to the flat property set, based upon the mapping information, and then causes the order management system to process the flat property set. The Web Service interface can also use the same mapping information to convert a flat property set generated by the order management system into a hierarchical property set.
Abstract:
A method for processing complex orders is disclosed. The method includes generating a customer portal view including a list of products and services associated with an account, a list of quotes associated with the account, a list of orders associated with the account, and a plurality of user-selectable options. The plurality of user-selectable options includes a move option to transfer a service profile by defaulting the existing services at an old location to a new location.
Abstract:
A user interface for a computerized complex order processing system presents a list of products and services associated with an account, a list of quotes associated with the account, a list of orders associated with the account, and several user-selectable options. The options allow the user to transfer a service profile by defaulting the existing services at an old location to a new location; add, modify, and disconnect products and services the service profile, quotes, and orders associated with a selected account. The options further allow the user to accept a quote, convert the quote to a sales order, update the amount of revenue to be generated by a quote, approve an order, and submit the order for provisioning.