METHOD AND SYSTEM FOR GENERATING HELP FILES BASED ON USER QUERIES
    11.
    发明申请
    METHOD AND SYSTEM FOR GENERATING HELP FILES BASED ON USER QUERIES 有权
    基于用户查询生成帮助文件的方法和系统

    公开(公告)号:US20070294251A1

    公开(公告)日:2007-12-20

    申请号:US11844902

    申请日:2007-08-24

    CPC classification number: G06F17/30702 Y10S707/99933 Y10S707/99935

    Abstract: A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.

    Abstract translation: 一种基于失败的用户查询生成帮助文件的方法和系统。 帮助文件生成系统从用户计算机系统收集失败的用户查询。 生成系统帮助开发人员识别与主题相关的失败的用户查询。 生成系统然后基于所识别的用户查询来更新该主题的帮助文件中的条目。 当帮助系统随后使用该帮助文件时,它将在搜索匹配时检查更新的条目,并且可能会找到与先前失​​败的用户查询相关主题的匹配。

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