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公开(公告)号：US20140341183A1
公开(公告)日：2014-11-20
申请号：US13897349
申请日：2013-05-17
Applicant: Avaya Inc.
Inventor： Joel M. Ezell
IPC: H04W36/00
CPC classification number: H04W36/0022
Abstract: An endpoint adaptor and methods of operating the same are provided. The endpoint adaptor provides a single persistent view of a mobile communication device to a network and network-based applications. Moreover, the ability to leverage the endpoint adapter to transition a communication session to include additional media types while the communication session is in-progress is also disclosed.
Abstract translation: 提供端点适配器及其操作方法。 端点适配器向网络和基于网络的应用提供移动通信设备的单一持久视图。 此外，还公开了在通信会话正在进行时利用端点适配器来转换通信会话以包括附加媒体类型的能力。
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12.发明申请公开(公告)号：US20140280995A1
公开(公告)日：2014-09-18
申请号：US14054275
申请日：2013-10-15
Applicant: Avaya Inc.
Inventor： Joel M. Ezell
IPC: H04L29/06
CPC classification number: H04L65/1069 , H04L65/1006 , H04L65/1009 , H04L65/1016 , H04L65/103 , H04L65/105 , H04L65/1063 , H04M3/5183 , H04M3/5191 , H04M7/0024 , H04M7/0027
Abstract: Systems and methods are described for enabling browser-to-phone and browser-to-browser communications to be enhanced with enterprise communication features. Specifically, a Collaboration Environment is disclosed with the ability to interface a browser with an enterprise communication network. The Collaboration Environment is exposed to browsers via a media server and/or websocket and is enabled to communicate with the browsers via a purpose-built library.
Abstract translation: 描述了系统和方法，以便通过企业通信功能来增强浏览器到手机和浏览器到浏览器的通信。 具体来说，公开了能够将浏览器与企业通信网络进行接口的协作环境。 协作环境通过媒体服务器和/或Websocket暴露给浏览器，并且能够通过专门构建的库与浏览器进行通信。
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公开(公告)号：US20200259952A1
公开(公告)日：2020-08-13
申请号：US16865045
申请日：2020-05-01
Applicant: Avaya Inc.
Inventor： Pushkar Yashavant Deole , Joel M. Ezell
Abstract: A communication session with a communication endpoint is established. The communication session is placed on hold. For example, the communication session is placed on hold by being sent to a contact center queue. In response to placing the communication session on hold, a message is sent to the communication endpoint that indicates the communication session has been placed on hold. In response to the message, the communication endpoint may initiate a second media stream, such as to play personal media while the communication session is on hold. The second media stream may be a local media file or a remote media file, such as an internet radio station. In response to determining that the communication session is taken off hold, a second message is sent to the communication endpoint to stop playing the personalized media. This process allows the user to play personalized media while being placed on hold.
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公开(公告)号：US20190306309A1
公开(公告)日：2019-10-03
申请号：US15938283
申请日：2018-03-28
Applicant: Avaya Inc.
Inventor： Pushkar Yashavant Deole , Joel M. Ezell
Abstract: A communication session with a communication endpoint is established. The communication session is placed on hold. For example, the communication session is placed on hold by being sent to a contact center queue. In response to placing the communication session on hold, a first message is sent to the communication endpoint that indicates the communication session has been placed on hold. A second message is received from the communication endpoint that indicates that a user of the communication endpoint would like to play personal media while the communication session is on hold. The communication session is later taken off hold. In response to determining that the communication session is taken off hold, a third message is sent to the communication endpoint to stop playing the personalized media. This process allows the user to play personalized media while being placed on hold.
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公开(公告)号：US10230801B2
公开(公告)日：2019-03-12
申请号：US14686603
申请日：2015-04-14
Applicant: Avaya Inc.
Inventor： Joel M. Ezell , Thorsten Ohrstrom Sandgren , Timothy Ross , Harsh V. Mendiratta
IPC: G06F15/173 , H04L29/08 , H04L29/06
Abstract: A method, server, and communication system are described that, among other things, enable a server in a server cluster to assume control of any “early” Session Initiation Protocol (SIP) dialogs previously handled by another server in the server cluster when that server fails or otherwise becomes unable to continue handling a communication session. The replacement server in the server cluster is able to generate one or more messages that include an identification of the dialog identifiers used by the now failed server as well as new dialog identifiers to replace the dialog identifiers used by the now failed server.
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Patent Agency Ranking
16.发明授权公开(公告)号：US09544340B2
公开(公告)日：2017-01-10
申请号：US14054286
申请日：2013-10-15
Applicant: Avaya Inc.
Inventor： Joel M. Ezell
CPC classification number: H04L65/1069 , H04L65/1006 , H04L65/1009 , H04L65/1016 , H04L65/103 , H04L65/105 , H04L65/1063 , H04M3/5183 , H04M3/5191 , H04M7/0024 , H04M7/0027
Abstract: Systems and methods are described for enabling browser-to-phone and browser-to-browser communications to be enhanced with enterprise communication features. Specifically, a Collaboration Environment is disclosed with the ability to interface a browser with an enterprise communication network. The Collaboration Environment is exposed to browsers via a media server and/or websocket and is enabled to communicate with the browsers via a purpose-built library.
Abstract translation: 描述了系统和方法，以便通过企业通信功能来增强浏览器到手机和浏览器到浏览器的通信。 具体来说，公开了能够将浏览器与企业通信网络进行接口的协作环境。 协作环境通过媒体服务器和/或Websocket暴露给浏览器，并且能够通过专门构建的库与浏览器进行通信。
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公开(公告)号：US20160308915A1
公开(公告)日：2016-10-20
申请号：US14691253
申请日：2015-04-20
Applicant: Avaya Inc.
Inventor： Mehmet C. Balasaygun , Gordon R. Brunson , Joel M. Ezell , Eric D. Cooper , Rifaat Shekh-Yusef
IPC: H04L29/06
CPC classification number: H04L65/1006 , H04L65/1069 , H04L65/1096
Abstract: A communication device sends a Session Initiation Protocol (SIP) INVITE message to establish a call. In response, the call is forked. For example, in parallel forking, the SIP INVITE may be sent to two different communication devices. The forking causes each communication device to send at least one provisional response message. In this case, first and second SIP provisional response messages are received that include Session Description Protocol (SDP) information for a media stream. A first media stream associated with one of the first or second SIP provisional response messages is received and played. A second media stream associated with the other one of the first or second SIP provisional response messages is received within a first time period. In response to receiving the second media stream within the first time period, the first media stream is discarded and the second media stream is played.
Abstract translation: 通信设备发送会话发起协议（SIP）INVITE消息以建立呼叫。 作为回应，呼叫被分叉。 例如，在并行分支中，SIP INVITE可以被发送到两个不同的通信设备。 分叉使每个通信设备发送至少一个临时响应消息。 在这种情况下，接收包括媒体流的会话描述协议（SDP）信息的第一和第二SIP临时响应消息。 与第一或第二SIP临时响应消息之一相关联的第一媒体流被接收和播放。 与第一或第二SIP临时响应消息中的另一个相关联的第二媒体流在第一时间段内被接收。 响应于在第一时间段内接收到第二媒体流，丢弃第一媒体流并播放第二媒体流。
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公开(公告)号：US09467570B2
公开(公告)日：2016-10-11
申请号：US14084842
申请日：2013-11-20
Applicant: Avaya Inc.
Inventor： Frank Boyle , Vipul Rastogi , Joel M. Ezell
CPC classification number: H04M3/58 , H04L65/1006 , H04L65/1033 , H04L65/1096
Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to facilitate call transfer across a Session Border Controller (SBC) is provided. The transfer is facilitated by an intelligent mapping process performed at the SBC on one or more messages transmitted during a call transfer.
Abstract translation: 描述了通信系统，方法和组件。 具体地说，提供了一种具有便于通过会话边界控制器（SBC）进行呼叫转移的能力的通信系统。 通过在SBC处执行的在呼叫转移期间发送的一个或多个消息的智能映射处理来促进传送。
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公开(公告)号：US09380030B2
公开(公告)日：2016-06-28
申请号：US14282974
申请日：2014-05-20
Applicant: Avaya, Inc.
Inventor： Joel M. Ezell , Stephen Whynot , Manish Chatterjee , Biswajyoti Pal
CPC classification number: H04L63/029 , H04L63/0281 , H04L63/1466 , H04L63/168 , H04L67/02
Abstract: The system and method monitor a secure Web Real Time Communication (WebRTC) session between browsers. To do so, a WebRTC application receives a first WebRTC offer with a fingerprint of a first browser to establish a secure communication session. The WebRTC application sends session information and the fingerprint of the first browser to a media relay. The WebRTC application receives a fingerprint of a media relay. A second WebRTC offer with a fingerprint of the media relay is sent to a second browser. An answer to the second WebRTC offer is received. Session information and the fingerprint of the second browser are sent to the media relay so the media relay can decrypt the secure communication session. The first WebRTC offer is answered. A secure communication session is established via the media relay using the fingerprints. The media relay, based on the fingerprints, can monitor the secure communication session.
Abstract translation: 系统和方法监视浏览器之间的安全Web实时通信（WebRTC）会话。 为此，WebRTC应用程序接收具有第一浏览器的指纹的第一个WebRTC报价，以建立安全通信会话。 WebRTC应用程序将会话信息和第一个浏览器的指纹发送到媒体中继。 WebRTC应用程序接收媒体中继器的指纹。 具有媒体中继指纹的第二个WebRTC提供被发送到第二浏览器。 接收了第二个WebRTC报价的答案。 会话信息和第二浏览器的指纹被发送到媒体中继，所以媒体中继可以解密安全通信会话。 第一个WebRTC报价得到回答。 使用指纹通过媒体中继建立安全通信会话。 基于指纹的媒体中继可以监视安全通信会话。
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公开(公告)号：US08867717B2
公开(公告)日：2014-10-21
申请号：US13794271
申请日：2013-03-11
Applicant: Avaya Inc.
Inventor： Joel M. Ezell , Ming Hou , Stephen Durney
CPC classification number: H04M3/42127 , H04M3/548 , H04M2203/1016 , H04M2203/257
Abstract: A communication system, method, and components are described. Specifically, a communication method is disclosed which enables a media device and control device to be dynamically paired to one another and a control link call to be established between the media device and the control device. The control link call can be utilized to permit the media device to be controlled by the control device while the media device exchanges media with a communication device operated by another user.
Abstract translation: 描述了通信系统，方法和组件。 具体地，公开了一种通信方法，其使媒体设备和控制设备能够彼此动态配对，并且在媒体设备和控制设备之间建立控制链路呼叫。 控制链路呼叫可以用于允许媒体设备由控制设备控制，同时媒体设备与由另一个用户操作的通信设备交换媒体。
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