公开(公告)号：US10277743B1

公开(公告)日：2019-04-30

申请号：US15465447

申请日：2017-03-21

Applicant: Amazon Technologies, Inc.

Inventor： Saket Agarwal ,  Joseph Daniel Sullivan ,  Pasquale DeMaio ,  Jon Russell Jay ,  Jaswinder Singh Randhawa ,  Nihal Chand Jain

IPC: H04M3/51 ,  H04M3/523 ,  G10L15/18 ,  G06F17/27 ,  G10L15/22

Abstract: A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications to end users using computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow may be output using a communication channel. Input data may be received via the communication channel in response to the starting prompt. The input data may be analyzed to identify an intent identifier included in the input data and a contact flow action linked to the intent identifier may be executed.