公开(公告)号：US11765123B1

公开(公告)日：2023-09-19

申请号：US17397654

申请日：2021-08-09

Applicant: Amazon Technologies, Inc.

Inventor： Richard David Young ,  Rameez Loladia ,  Shyam Krishnamoorthy ,  Nihal Chand Jain

IPC: H04L51/48 ,  H04L51/066 ,  H04L51/23 ,  H04L51/214 ,  H04L51/224 ,  H04L51/06 ,  H04L51/234

CPC classification number: H04L51/48 ,  H04L51/066 ,  H04L51/214 ,  H04L51/224 ,  H04L51/23 ,  H04L51/06 ,  H04L51/234

Abstract: A technology is provided for delivering a data object to a device. Data delivery instructions to distribute a data object to a device may be received at a delivery service and indicate a storage location of the data object, a messaging topic, and a size of data receivable by the device. The data object is then divided into blocks corresponding to the size of data receivable by the device. A messaging topic is identified to which the device is subscribed via a messaging service. The blocks are sent to the device using the messaging topic and a network protocol available to the device.

公开(公告)号：US20190097962A1

公开(公告)日：2019-03-28

申请号：US15716373

申请日：2017-09-26

Applicant: Amazon Technologies, Inc.

Inventor： Richard David Young ,  Rameez Loladia ,  Shyam Krishnamoorthy ,  Nihal Chand Jain

IPC: H04L12/58

Abstract: A technology is provided for delivering a data object to device. Data delivery instructions to distribute a data object to a device may be received at a delivery service and include a storage location of the data object, a messaging topic, and a size of data receivable by the device. The data object is then divided into blocks corresponding to the size of data receivable by the device. A messaging topic is identified to which the device is subscribed via a messaging service. The blocks are sent to the device using the messaging topic and a network protocol installed on the device.

公开(公告)号：US10277743B1

公开(公告)日：2019-04-30

申请号：US15465447

申请日：2017-03-21

Applicant: Amazon Technologies, Inc.

Inventor： Saket Agarwal ,  Joseph Daniel Sullivan ,  Pasquale DeMaio ,  Jon Russell Jay ,  Jaswinder Singh Randhawa ,  Nihal Chand Jain

IPC: H04M3/51 ,  H04M3/523 ,  G10L15/18 ,  G06F17/27 ,  G10L15/22

Abstract: A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications to end users using computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow may be output using a communication channel. Input data may be received via the communication channel in response to the starting prompt. The input data may be analyzed to identify an intent identifier included in the input data and a contact flow action linked to the intent identifier may be executed.

公开(公告)号：US11088981B2

公开(公告)日：2021-08-10

申请号：US15716373

申请日：2017-09-26

Applicant: Amazon Technologies, Inc.

Inventor： Richard David Young ,  Rameez Loladia ,  Shyam Krishnamoorthy ,  Nihal Chand Jain

IPC: G06F8/654 ,  H04L12/58

Abstract: A technology is provided for delivering a data object to device. Data delivery instructions to distribute a data object to a device may be received at a delivery service and include a storage location of the data object, a messaging topic, and a size of data receivable by the device. The data object is then divided into blocks corresponding to the size of data receivable by the device. A messaging topic is identified to which the device is subscribed via a messaging service. The blocks are sent to the device using the messaging topic and a network protocol installed on the device.

公开(公告)号：US10547747B1

公开(公告)日：2020-01-28

申请号：US16398080

申请日：2019-04-29

Applicant: Amazon Technologies, Inc.

Inventor： Saket Agarwal ,  Joseph Daniel Sullivan ,  Pasquale DeMaio ,  Jon Russell Jay ,  Jaswinder Singh Randhawa ,  Nihal Chand Jain

IPC: H04M3/51 ,  H04M3/523 ,  G10L15/22 ,  G06F17/27 ,  G10L15/18

Abstract: A technology is described for configurable contact flows implemented using a contact flow service. An example method may include activating a contact flow in response to a request to establish a contact center session. The contact flow may be used to provide automated contact service communications to end users using computing resources hosted within a computing service provider environment. A starting prompt specified by the contact flow may be output using a communication channel. Input data may be received via the communication channel in response to the starting prompt. The input data may be analyzed to identify an intent identifier included in the input data and a contact flow action linked to the intent identifier may be executed.

公开(公告)号：US20190095505A1

公开(公告)日：2019-03-28

申请号：US15716365

申请日：2017-09-26

Applicant: Amazon Technologies, Inc.

Inventor： Richard David Young ,  Rameez Loladia ,  Shyam Krishnamoorthy ,  Nihal Chand Jain

IPC: G06F17/30 ,  H04L29/08 ,  G06Q10/08

Abstract: A technology is provided for delivering a data object to device. Data delivery instructions to distribute a data object to a device may be received at a delivery service and include a storage location of the data object, a messaging topic, and a size of data receivable by the device. The data object is then divided into blocks corresponding to the size of data receivable by the device. A messaging topic is identified to which the device is subscribed via a messaging service. The blocks are sent to the device using the messaging topic and a network protocol installed on the device.