摘要:
An apparatus generates configuration group information by classifying, based on first log information storing messages outputted by a first plurality of configuration items of a first system, into first configuration groups each including one or more configuration items that have outputted messages having a commonality. The apparatus generates relation class information that defines, in association with the first configuration groups, first one or more message propagation relations. The apparatus classifies a second plurality of configuration items of a second system into second configuration groups included in the first configuration groups, based on the configuration group information and second log information storing messages outputted by the second plurality of configuration items, and applies second one or more message propagation relations that are associated, by the relation class information, with third configuration groups included in the second configuration groups, to the second plurality of configuration items.
摘要:
An apparatus for selecting a candidate for a failure component causing errors from a plurality of components included in a network system, the apparatus includes a processor for executing a procedure. The procedure includes determining a relation class of a relation among the plurality of components on the basis of configuration information of the network system, each of the relations being classified into one of the relation classes in accordance with a direction of an error propagation, determining an investigation range for each component having an error on the basis of investigation information including an error type of an error occurred in the each component and an investigation direction corresponding to the relation class, the investigation range being a set of the components to be investigated, and selecting a component on the basis of an appearance frequency of each component in the investigation ranges as the candidate.
摘要:
A main step is retrieved from an operations process subject to verification. Mapping information is referenced to further retrieve a preventive measure against an error expected upon execution of the main step. Based on the order in which the preventive measure is executed within the operations process, it is determined whether the preventive measure has been incorporated into the operations process at a correct position and a result of the determination is output.
摘要:
A resource lending control apparatus stores an assignment time and a deletion time in association with each other for each customer. The assignment time indicates a time for assigning an application used by each customer to provide a service to a server. The deletion time indicates a time for deleting the application from the server. The resource lending control apparatus calculates a lendable period of a remaining fixed resource of a lending customer by subtracting the deletion time and the assignment time of the lending customer from a remaining fixed period. The resource lending control apparatus calculates a total borrowing period, i.e., a period during which a borrowing customer is to use a borrowed resource, by adding the deletion time and the assignment time of the borrowing customer to a borrowing request period. Then, the resource lending control apparatus determines whether the calculated total borrowing period is covered by the calculated lendable period to determine to lend the remaining fixed resource.
摘要:
A process analyzing apparatus includes processing-identifying-information acquiring, from setting history information in which an update date and time, update-result information, and management-target identifying information, processing identifying information that is associated with the same management-target identifying information indicating that the updating processing is unsuccessful and that is associated with processing identifying information associated with an update date and time within a specific period of time from the update date and time associated with the update-result information indicating that the updating processing is unsuccessful, and failure-cause-processing estimating, from execution history information in which an execution history of each processing contained in the process is associated with the processing identifying information, processing corresponding to the processing identifying information acquired as the processing that is the cause of the failure of the processing corresponding to the processing identifying information associated with the update-result information indicating that the updating processing is unsuccessful.
摘要:
A resource lending control apparatus stores an assignment time and a deletion time in association with each other for each customer. The assignment time indicates a time for assigning an application used by each customer to provide a service to a server. The deletion time indicates a time for deleting the application from the server. The resource lending control apparatus calculates a lendable period of a remaining fixed resource of a lending customer by subtracting the deletion time and the assignment time of the lending customer from a remaining fixed period. The resource lending control apparatus calculates a total borrowing period, i.e., a period during which a borrowing customer is to use a borrowed resource, by adding the deletion time and the assignment time of the borrowing customer to a borrowing request period. Then, the resource lending control apparatus determines whether the calculated total borrowing period is covered by the calculated lendable period to determine to lend the remaining fixed resource.
摘要:
A computer-readable, non-transitory medium stores therein an operation management support program that causes a computer to execute a process that includes acquiring execution history information recording for each element group included in activity diagrams expressing work procedures for operation processes executed by a system, correlations between elements and access destinations thereof; searching among elements not yet selected from among all element groups, for a second element having an access destination coinciding with that of a first element selected from among all element groups, the searching performed by referring to the acquired execution history information; setting the first and the second elements as synonymous elements, if a second element is retrieved at the searching; extracting from among the element groups included in the activity diagrams including synonymous elements, a common element string of elements common among the activity diagrams that include the synonymous elements; and outputting the extracted common element string.
摘要:
A computer-readable, non-transitory medium stores therein an operation management support program that causes a computer to execute a process that includes acquiring execution history information recording for each element group included in activity diagrams expressing work procedures for operation processes executed by a system, correlations between elements and access destinations thereof; searching among elements not yet selected from among all element groups, for a second element having an access destination coinciding with that of a first element selected from among all element groups, the searching performed by referring to the acquired execution history information; setting the first and the second elements as synonymous elements, if a second element is retrieved at the searching; extracting from among the element groups included in the activity diagrams including synonymous elements, a common element string of elements common among the activity diagrams that include the synonymous elements; and outputting the extracted common element string.