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11.发明授权公开(公告)号：US11336667B2
公开(公告)日：2022-05-17
申请号：US16242180
申请日：2019-01-08
Applicant: Avaya Inc.
Inventor： Jibin George , Salil Dhawan , Sandeep Goynar , Harsimran Jeet Singh
IPC: H04L29/06
Abstract: Users often have multiple resource (e.g., devices, accounts, authorizations, permissions, etc.) that utilize or leverage a credential that may become compromised. A stolen mobile device may allow unauthorized access to the device to make and receive calls and potentially expose other resources (e.g., emails, text messages, accounts, etc.). Maintaining all these accounts is cumbersome and error prone. Having a ledger indicating resources that are blocked is provided. Copies of the ledger are maintained by other entities and updates exchanged therebetween. As a result, parties can be quickly notified when a resource should be blocked, or unblocked, if blocking is no longer warranted.
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公开(公告)号：US20210183394A1
公开(公告)日：2021-06-17
申请号：US16714985
申请日：2019-12-16
Applicant: Avaya Inc.
Inventor： Darren Holmes , Jibin George , Salil Dhawan , Sandeep Goynar , Harsimran Jeet Singh
Abstract: Electronic conferences are a common method of conducting a meeting when the participants are not at the same location. When a conference drops a portion of the audio, such carrying speech from a speaker, participants may be excluded from the full content of the conference. By having a device associated with a speaking participant convey both audio and generated text from the speech provided by the speaking participant, a server may be able to determine that speech is missing from the audio portion and automatically insert text content. As a result, poor audio quality may be mitigated with text and omitting unwanted text when the audio quality is sufficient.
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13.发明申请公开(公告)号：US20210014074A1
公开(公告)日：2021-01-14
申请号：US16505352
申请日：2019-07-08
Applicant: Avaya Inc.
Inventor： Salil Dhawan , Jibin George , Sandeep Goynar , Harsimran Jeet Singh
Abstract: Electronic conference enables remote participants to obtain conference content from other devices connected as nodes on a network. A presenter may provide all audio content for a portion of the electronic conference and then individuals, associated with nodes on the network, may provide audio content during other portions, such as to ask a question to the presenter or group. Participants may “raise their hand” to request to speak. By automatically unmuting devices associated with requesters in an order different from the order in which the requests were received, devices may be unmuted to receive audio content having a particular importance or relevance to the electronic conference and thereby reduce the time spent on less relevant content.
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公开(公告)号：US10827072B1
公开(公告)日：2020-11-03
申请号：US16676728
申请日：2019-11-07
Applicant: Avaya Inc.
Inventor： Pushkar Deole , Jibin George
Abstract: The technology disclosed herein enables a call to be immediately reconnected to the same agent of a contact center after the agent has been disconnected while the caller remains connected to the contact center. A method provides determining that a first agent system, operated by a first agent of the contact center, has been disconnected from a communication session between the first agent system and a first caller system, operated by a first caller, due to a non-recoverable error. The first caller system remains connected to the contact center. The method further provides generating identification information that identifies the communication session and generating a link to join the communication session that includes the identification information. The method also provides transferring the link to a second agent system operated by the first agent. The second agent system is connected to the communication session when the second agent system follows the link.
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公开(公告)号：US20170099389A1
公开(公告)日：2017-04-06
申请号：US14873459
申请日：2015-10-02
Applicant: Avaya Inc.
Inventor： Jibin George
CPC classification number: H04M3/465 , H04M3/42042 , H04M3/42195 , H04M2203/2044 , H04W4/06 , H04W4/16
Abstract: Individuals often place calls on behalf of a group or collection of individuals. As provided herein, a caller may access or establish a group number to be presented to a callee. The callee then receives the call, such as by answering, caller identifier display, etc., and may wish to return the call. The callee then places a call to the group, rather than the individual who placed the call, which is then routed to members of the group. Any member of the group may then answer the call, thus avoiding issues associated with the originating caller being unavailable when any member of the group could address the purpose of the call. Additionally, status information may be automatically provided to allow group members to receive activity notification for calls to and/or from the group. For example, an indication that a call to an individual was placed on behalf of the group and, optionally, the status (e.g., answered, voicemail, etc.) of the call.
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Patent Agency Ranking
公开(公告)号：US11330107B2
公开(公告)日：2022-05-10
申请号：US17075829
申请日：2020-10-21
Applicant: Avaya Inc.
Inventor： Pushkar Deole , Jibin George
Abstract: The technology disclosed herein enables a call to be immediately reconnected to the same agent of a contact center after the agent has been disconnected while the caller remains connected to the contact center. A method provides determining that a first agent system, operated by a first agent of the contact center, has been disconnected from a communication session between the first agent system and a first caller system, operated by a first caller, due to a non-recoverable error. The first caller system remains connected to the contact center. The method further provides generating identification information that identifies the communication session and generating a link to join the communication session that includes the identification information. The method also provides transferring the link to a second agent system operated by the first agent. The second agent system is connected to the communication session when the second agent system follows the link.
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公开(公告)号：US20210144254A1
公开(公告)日：2021-05-13
申请号：US17075829
申请日：2020-10-21
Applicant: Avaya Inc.
Inventor： Pushkar Deole , Jibin George
Abstract: The technology disclosed herein enables a call to be immediately reconnected to the same agent of a contact center after the agent has been disconnected while the caller remains connected to the contact center. A method provides determining that a first agent system, operated by a first agent of the contact center, has been disconnected from a communication session between the first agent system and a first caller system, operated by a first caller, due to a non-recoverable error. The first caller system remains connected to the contact center. The method further provides generating identification information that identifies the communication session and generating a link to join the communication session that includes the identification information. The method also provides transferring the link to a second agent system operated by the first agent. The second agent system is connected to the communication session when the second agent system follows the link.
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18.发明申请公开(公告)号：US20210014356A1
公开(公告)日：2021-01-14
申请号：US16510675
申请日：2019-07-12
Applicant: Avaya Inc.
Inventor： Jibin George , Salil Dhawan , Sandeep Goynar , Harsimran Jeet Singh
Abstract: Agents in a contact center are often connected to communications (e.g., calls, real-time text chats) automatically and without human intervention. By analyzing the communication and/or a history associated with the customer on the communication, an auto-answer delay may be determined that is better able to provide the agent with sufficient time to prepare for the communication. The auto-answer delay may be determined as a variation from a default auto-answer delay.
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公开(公告)号：US20190253555A1
公开(公告)日：2019-08-15
申请号：US15892556
申请日：2018-02-09
Applicant: Avaya Inc.
Inventor： Jibin George , Dinesh Sonawane , Susil Kumar Behera , Rakesh Kadu , Srikant Ranjan Swain
IPC: H04M3/42
Abstract: Placing calls in a non-disturbing manner that includes receiving, by a communication server from a caller endpoint device, a request to place a call to a called endpoint device, wherein the request comprises an indication that the called endpoint device is to be notified about the call in a non-disturbing manner. The communication server also receives from the caller endpoint device, a time period for which a user of the caller endpoint device is available to receive a callback from the called endpoint device, a context associated with the call. Then, the communication server can forward to the called endpoint device, the call, wherein the call includes the time period and the context associated with the call.
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公开(公告)号：US09706049B2
公开(公告)日：2017-07-11
申请号：US14873459
申请日：2015-10-02
Applicant: Avaya Inc.
Inventor： Jibin George
CPC classification number: H04M3/465 , H04M3/42042 , H04M3/42195 , H04M2203/2044 , H04W4/06 , H04W4/16
Abstract: Individuals often place calls on behalf of a group or collection of individuals. As provided herein, a caller may access or establish a group number to be presented to a callee. The callee then receives the call, such as by answering, caller identifier display, etc., and may wish to return the call. The callee then places a call to the group, rather than the individual who placed the call, which is then routed to members of the group. Any member of the group may then answer the call, thus avoiding issues associated with the originating caller being unavailable when any member of the group could address the purpose of the call. Additionally, status information may be automatically provided to allow group members to receive activity notification for calls to and/or from the group. For example, an indication that a call to an individual was placed on behalf of the group and, optionally, the status (e.g., answered, voicemail, etc.) of the call.
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