公开(公告)号：US20160180381A1

公开(公告)日：2016-06-23

申请号：US14577789

申请日：2014-12-19

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Lizanne Kaiser ,  Cliff Bell ,  Daniel Stoops ,  Herbert Willi Artur Ristock ,  James Kraeutler

IPC: G06Q30/02

CPC classification number: G06Q30/0255 ,  G06Q30/0277

Abstract: A system and method include a demand side platform configured to manage an ad exchange. The ad exchange provides an impression to be displayed on an audience computer based on a purchase by a market processing system. A stats server connected with the demand side platform is configured to provide to the demand side server a number of agents available who meet a determined threshold skill level to handle a particular type of product or service related to the impression. A web browser is connected with the demand side platform. The demand side platform is configured to send the impression to the web browser based on a skilled agent being available that meets the threshold, otherwise to not send the impression. The web browser is configured to display the impression.

Abstract translation: 系统和方法包括被配置为管理广告交换的需求侧平台。 广告交换提供根据市场处理系统的购买在受众计算机上显示的印象。 与需求侧平台连接的统计服务器被配置为向需求侧服务器提供满足确定的阈值技能水平以处理与​​该印象相关的特定类型的产品或服务的多个可用代理。 Web浏览器与需求侧平台相连。 需求侧平台被配置为基于能够满足阈值的熟练的代理人将该印象发送到网络浏览器，否则不发送该印象。 Web浏览器配置为显示该展示。