公开(公告)号：US11361259B2

公开(公告)日：2022-06-14

申请号：US16481800

申请日：2017-11-17

Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.

Inventor： Alexandre Da Silva Quadra ,  Augusto Queiroz de Macedo

IPC: G06Q10/06 ,  G06F11/00 ,  G06F11/34

Abstract: A system may comprise a database to collect telemetry data corresponding to a particular component of a device. The system may further comprise a controller coupled to the database. The controller may receive telemetry data for the particular component from the database. The controller may further determine a plurality of metrics for the particular component based on the telemetry data, wherein the plurality of metrics is determined for a plurality of suppliers and select a particular supplier of the plurality of suppliers based on the determined plurality of metrics.

公开(公告)号：US20210216389A1

公开(公告)日：2021-07-15

申请号：US17048165

申请日：2018-10-02

Applicant: Hewlett-Packard Development Company, L.P.

Inventor： Leonardo Rodriguez Heredia ,  Augusto Queiroz de Macedo ,  Marina Rizzotto Pasquali ,  Carlos Silvano Valvassori

IPC: G06F11/07 ,  G06F21/44

Abstract: An example of an apparatus including a memory storage unit to store a local set of troubleshooting solutions. The apparatus further an administration engine to communicate with a first network. The administration engine is to manage a service subscription. The apparatus also includes a communication interface to communicate with a peer device. The peer device is part of a second network separate from the first network. The apparatus also includes an authentication engine to authenticate the peer device to establish a link with the peer device to access a peer set of troubleshooting solutions. In addition, the apparatus includes a diagnostic engine to collect diagnostic data to identify an issue. The diagnostic engine selects a solution from the local set of troubleshooting solutions and the peer set of troubleshooting solutions based on the diagnostic data. The apparatus includes a repair engine to implement the solution.

公开(公告)号：US20210191799A1

公开(公告)日：2021-06-24

申请号：US17047532

申请日：2018-09-11

Applicant: Hewlett-Packard Development Company, L.P.

Inventor： Carlos Silvano Valvassori ,  Leonardo Rodriguez Heredia ,  Augusto Queiroz de Macedo ,  Marina Pasquali

IPC: G06F11/07 ,  G06N20/00 ,  G05B23/02

Abstract: An example of a server including a communication interface to receive telemetry data from a plurality of client devices. The telemetry data is to indicate a health of a client device from the plurality of client devices. The server further includes a prediction engine to process the telemetry data to determine the health of the client device with a prediction model to identify a hardware issue at the client device. The server also includes a diagnostic evaluator in communication with the prediction engine. The diagnostic evaluator is to request a local confirmation of the hardware issue from the client device upon identification of the hardware issue by the prediction engine. The local confirmation is determined at the client device via a diagnostic engine. The server also includes a reporter to report the hardware issue upon receipt of the local confirmation.

公开(公告)号：US20210166548A1

公开(公告)日：2021-06-03

申请号：US17047310

申请日：2018-07-23

Applicant: Hewlett-Packard Development Company, L.P.

Inventor： Daniel Ellam ,  Augusto Queiroz de Macedo ,  Matheus Eichelberger

IPC: G08B21/18 ,  G06F21/55 ,  G06F11/34

Abstract: In an example, a method includes monitoring, by at least one processor, a computing system. An alert related to the computing system may be generated based on a threshold value. An analysts handling of the alert may be monitored and, based on the analysts handling of the alert, the threshold value for generating alerts may be adjusted.