公开(公告)号：US06535916B1

公开(公告)日：2003-03-18

申请号：US09428930

申请日：1999-10-28

申请人： Binh Q. Nguyen

发明人： Binh Q. Nguyen

IPC分类号： G06F15173

CPC分类号： G06Q30/02

摘要： Systems, methods and computer program products are provided for linking a plurality of transactions performed by a plurality of servers at a Web site to a Web site visitor who initiates or is associated with the transactions. A Web server receiving a client request from a Web site visitor stores a record of the client request in a log file and attaches a unique record identification (RID) to the record if further processing is required. The Web server passes the unique RID to an Application server at the Web site along with the client request. The Application server stores a record of the Application server request in a log file associated with the Application server and attaches the RID to the record. The Application server passes the unique RID to a back-end server along with a request for the back-end server to perform an action. The back-end server stores a record of the Application server request in a log file associated with the back-end server and attaches the RID to the record.

摘要翻译： 提供系统，方法和计算机程序产品，用于将由网站上的多个服务器执行的多个事务链接到发起或与事务相关联的网站访问者。 从网站访问者接收客户端请求的Web服务器将客户端请求的记录存储在日志文件中，并且如果需要进一步的处理，则将独特的记录标识（RID）附加到记录。 Web服务器将唯一的RID传递到网站上的应用程序服务器以及客户端请求。 应用程序服务器将应用程序服务器请求的记录存储在与应用程序服务器关联的日志文件中，并将RID附加到记录。 应用程序服务器将唯一的RID传递给后端服务器以及对后端服务器执行操作的请求。 后端服务器将应用程序服务器请求的记录存储在与后端服务器相关联的日志文件中，并将RID附加到记录。

公开(公告)号：US06530840B1

公开(公告)日：2003-03-11

申请号：US08832430

申请日：1997-04-02

申请人： Gennaro A. Cuomo ,  Binh Q. Nguyen ,  Richard J. Redpath ,  Sandeep Kishan Singhal

发明人： Gennaro A. Cuomo ,  Binh Q. Nguyen ,  Richard J. Redpath ,  Sandeep Kishan Singhal

IPC分类号： A63F1300

CPC分类号： A63F13/352 ,  A63F13/12 ,  A63F13/31 ,  A63F2300/402 ,  H04L67/12 ,  H04L67/16 ,  H04L69/329

摘要： A game lobby allows users to open a game with their name at a central place so that others may see and join that game. The user can set the criteria for starting this game, such as the number of players or start time, whichever comes first. This paradigm enables a platform-independent object model without the burden of multi-user communication management by the game developer. The object model enables the development of game lobby services by multiple vendors and allows games to freely operate with any of these lobby implementations.

摘要翻译： 游戏大厅允许用户在中心位置打开一个名称的游戏，以便其他人可以看到并加入该游戏。 用户可以设置开始游戏的条件，例如玩家人数或开始时间，以先到者为准。 这个范例使得平台无关对象模型无需游戏开发者进行多用户通信管理的负担。 对象模型使得多个供应商开发游戏大厅服务，并允许游戏随着任何这些大厅实施自由操作。

公开(公告)号：US5861883A

公开(公告)日：1999-01-19

申请号：US855244

申请日：1997-05-13

申请人： Gennaro A. Cuomo ,  Binh Q. Nguyen ,  Hung D. Nguyen ,  Sandeep K. Singhal

发明人： Gennaro A. Cuomo ,  Binh Q. Nguyen ,  Hung D. Nguyen ,  Sandeep K. Singhal

IPC分类号： G06F15/00 ,  G06F13/00 ,  G06F17/30

CPC分类号： G06F17/30873 ,  G06F2216/15

摘要： Collaboration capabilities (both "push" and "pull" of information) are portably added to World-Wide Web content. In particular, a persistent connection is maintained to a shared state server for retrieving data via a "push" mechanism which maintains the freedom to access arbitrary Web content via the "pull" mechanism. Moreover, the collaboration is provided in a portable manner, in the same way that all other Web content is portable both across hardware platforms and across browser implementations.

摘要翻译： 协作功能（信息的“推”和“拉”）可以轻松地添加到万维网内容中。 特别地，持久连接被维持到共享状态服务器，以通过“推”机制检索数据，该“推送”机制通过“拉”机制维持访问任意Web内容的自由。 此外，协作是以便携式方式提供的，其方式与所有其他Web内容在硬件平台和浏览器实现之间是可移植的。

公开(公告)号：US20080228504A1

公开(公告)日：2008-09-18

申请号：US11685274

申请日：2007-03-13

申请人： Binh Q. Nguyen ,  Gregg Robertshaw ,  Kurtis F. Martin

发明人： Binh Q. Nguyen ,  Gregg Robertshaw ,  Kurtis F. Martin

IPC分类号： G06Q10/00

CPC分类号： G06Q30/02

摘要： A method, system and computer-usable medium are disclosed for reducing the amount of human interaction involved in the resolution of incident tickets. A user interacts with a self-service portal to generate an incident ticket to resolve an issue. The generated incident ticket is routed by the self-service portal to an incident ticket management system for processing. The incident ticket management system accepts the incident ticket and in turn routes it to an incident ticket deflection system (ITDS). The ITDS analyzes the resolution state of the issue and generates relevant search queries that are submitted to an issue resolution knowledgebase. The results of the search queries are then returned to the ITDS, which compares them to captured interactions of the user with the self-service portal. Irrelevant query results or those that match the captured user interactions are disregarded. The remaining query results are used by the ITDS to generate remedial actions for the user to perform. If the remedial actions do not resolve the user's issue, then the incident ticket is escalated to a helpdesk operator. When received by the helpdesk operator, the incident ticket is populated with the captured user interactions with the self-service portal, the recommended remedial actions for the user to perform, and the current resolution status of the user's issue. The helpdesk operator then uses the information contained in the escalated incident ticket to facilitate the resolution of the user's issue.

摘要翻译： 公开了一种方法，系统和计算机可用的介质，用于减少事件票据解决中所涉及的人际交互的数量。 用户与自助服务门户进行交互以生成事件故障单以解决问题。 生成的事件票据由自助服务门户路由到事件票据管理系统进行处理。 事故票管理系统接受事故票，反过来将其发送到事故票偏转系统（ITDS）。 ITDS分析问题的解决状态，并生成提交到问题解决知识库的相关搜索查询。 然后将搜索查询的结果返回给ITDS，将其与用户与自助服务门户的捕获交互进行比较。 不相关的查询结果或与捕获的用户交互匹配的查询结果将被忽略。 ITDS使用剩余的查询结果来为用户执行补救措施。 如果补救措施不能解决用户的问题，则将事故单升级到帮助台操作员。 当由帮助台操作员接收时，事件票据将与捕获的用户与自助门户的交互，用户执行的建议的补救措施以及用户问题的当前解决状态填充。 然后，帮助台操作员使用升级的事件故障单中包含的信息便于解决用户的问题。

公开(公告)号：US06581203B1

公开(公告)日：2003-06-17

申请号：US08915655

申请日：1997-08-21

申请人： Binh Q. Nguyen ,  Gennaro A. Cuomo

发明人： Binh Q. Nguyen ,  Gennaro A. Cuomo

IPC分类号： G06F944

CPC分类号： G06F8/34

摘要： A technique for visually creatins and populating a class with members. A developer is provided with a container window representing a new class when the developer indicates that a new class is to be built. The developer vary populate the new class with members in a number of ways, including dragging visual elements representative of code to the container window and dropping them in the container window. By dropping the visual element into the container, an association between the code the visual element represents and the class represented by the container window is established. This relationship is also displayed to the developer by displaying the visual element within the container window.

摘要翻译： 用于视觉肌肉和填充成员的课程的技术。 当开发人员指示要构建新类时，开发人员将提供一个表示新类的容器窗口。 开发人员可以通过多种方式将成员添加到新类中，包括将代表代码的可视元素拖放到容器窗口并将其放在容器窗口中。 通过将可视元素放入容器中，建立可视元素代表的代码与由容器窗口表示的类之间的关联。 通过在容器窗口中显示视觉元素，也可以向开发人员显示此关系。

公开(公告)号：US06286043B1

公开(公告)日：2001-09-04

申请号：US09140226

申请日：1998-08-26

申请人： Gennaro Cuomo ,  Binh Q. Nguyen ,  Sandeep K. Singhal

发明人： Gennaro Cuomo ,  Binh Q. Nguyen ,  Sandeep K. Singhal

IPC分类号： G06F1516

CPC分类号： H04L67/30 ,  H04L67/22 ,  H04L69/329

摘要： A technique, system, and computer program for collecting information about user behavior in the presence of dynamic page content. Regular expressions are used to describe dynamic page content and classify pages into equivalence classes. A Web site monitoring tool using this collection technique to create user profiles can then contend with a range of dynamic page content.

摘要翻译： 一种技术，系统和计算机程序，用于在存在动态页面内容的情况下收集关于用户行为的信息。 正则表达式用于描述动态页面内容并将页面分类为等价类。 使用此收集技术创建用户配置文件的网站监控工具可以与一系列动态页面内容相抵触。

公开(公告)号：US6041343A

公开(公告)日：2000-03-21

申请号：US769564

申请日：1996-12-19

申请人： Binh Q. Nguyen ,  Richard J. Redpath ,  Sandeep Kishan Singhal

发明人： Binh Q. Nguyen ,  Richard J. Redpath ,  Sandeep Kishan Singhal

IPC分类号： G06F15/16 ,  G06F13/00 ,  G06F15/177 ,  H04L12/18 ,  H04L29/06

CPC分类号： H04L12/1854 ,  H04L29/06 ,  H04N21/4788 ,  H04N21/632 ,  H04L67/42

摘要： Server capacity is increased on a network computer system. A total number of peers that an individual client will communicate with directly is determined. Then, a total number of clients handled by a server interconnected to the individual client is reduced by the determined total number or peers.

摘要翻译： 服务器容量在网络计算机系统上增加。 确定个人客户端直接通信的对等体总数。 然后，由确定的总数或对等体减少由与单个客户端互连的服务器处理的客户端的总数。

公开(公告)号：US6006267A

公开(公告)日：1999-12-21

申请号：US812220

申请日：1997-03-06

申请人： Binh Q. Nguyen ,  Hung D. Nguyen ,  Richard J. Redpath ,  Sandeep K. Singhal

发明人： Binh Q. Nguyen ,  Hung D. Nguyen ,  Richard J. Redpath ,  Sandeep K. Singhal

IPC分类号： H04L12/18 ,  H04L29/06 ,  G06F13/33 ,  G06F15/17

CPC分类号： H04L12/184 ,  H04L29/06 ,  H04L69/18 ,  H04L69/24

摘要： A matrix is created for storing the various verified methods of communication that are available between a plurality of hosts. Each host pair has two or three values stored in the matrix to indicate the known methods of communications between each other. A first value indicates whether unreliable multicast communications are possible, not possible or not yet determined. A second value indicates whether unreliable unicast communications are possible, not possible, or not yet determined. A third optional value may indicate whether reliable unicast communications are possible, not possible, or not yet determined. The mode of communications between each pair of hosts is then selected in the order of unreliable multicast, unreliable unicast, and, finally, reliable unicast.

摘要翻译： 创建用于存储在多个主机之间可用的各种经过验证的通信方法的矩阵。 每个主机对具有存储在矩阵中的两个或三个值，以指示彼此之间的已知的通信方法。 第一个值指示不可靠的组播通信是否可能，不可能或尚未确定。 第二个值指示不可靠的单播通信是否可能，不可能或尚未确定。 第三可选值可以指示可靠的单播通信是否可能，不可能或尚未确定。 然后按照不可靠的组播，不可靠的单播，最终可靠的单播顺序选择每对主机之间的通信模式。