Emergency call forking and notification
    11.
    发明授权
    Emergency call forking and notification 有权
    紧急求职和通知

    公开(公告)号:US08090322B2

    公开(公告)日:2012-01-03

    申请号:US12124642

    申请日:2008-05-21

    摘要: A system receives subscriber configuration information, for an emergency forking/notification service, that includes criteria for initiating the forking/notification service and contact information for a recipient of the forking/notification service. The system receives an emergency call from a calling device and route the emergency call to a public safety answering point (PSAP). The system identifies the emergency call as a candidate for the emergency forking/notification service based on information associated with the calling device and the criteria for initiating the forking/notification service, and automatically initiates a forking/notification session to notify the recipient that an emergency call has been initiated from the calling device.

    摘要翻译: 系统接收用于紧急分拣/通知服务的用户配置信息,其包括用于启动分岔/通知服务的标准和用于分岔/通知服务的接收者的联系信息。 系统从呼叫设备接收紧急呼叫,并将紧急呼叫路由到公共安全应答点(PSAP)。 该系统基于与主叫设备相关的信息以及启动分岔/通知服务的标准,将紧急呼叫识别为紧急呼叫/通知服务的候选者,并且自动启动分岔/通知会话以通知接收者紧急情况 呼叫已经从呼叫设备发起。

    METHOD AND SYSTEM FOR MANAGING CONTENT FOR ACCESS DURING A MEDIA SESSION
    12.
    发明申请
    METHOD AND SYSTEM FOR MANAGING CONTENT FOR ACCESS DURING A MEDIA SESSION 审中-公开
    在媒体会议期间管理内容的方法和系统

    公开(公告)号:US20100111101A1

    公开(公告)日:2010-05-06

    申请号:US12266151

    申请日:2008-11-06

    IPC分类号: H04J3/22

    摘要: An approach is provided for managing content for access during a media session. Content or information relating to the content is received from a user over a data network. A message is generated, according to an application layer protocol, specifying an address for subsequent retrieval, by the user, of the content over a communication session established over the data network utilizing the application layer protocol.

    摘要翻译: 提供了一种用于在媒体会话期间管理用于访问的内容的方法。 通过数据网络从用户接收与内容相关的内容或信息。 根据应用层协议,根据应用层协议生成用于通过利用应用层协议通过数据网络建立的通信会话来指定用户随后检索内容的消息。

    Virtual call center manager
    14.
    发明授权
    Virtual call center manager 有权
    虚拟呼叫中心经理

    公开(公告)号:US09106749B2

    公开(公告)日:2015-08-11

    申请号:US12398441

    申请日:2009-03-05

    摘要: An approach is provided for providing a virtual call center by receiving a request for service from a user (e.g., subscriber) and staffing the virtual call center with virtual agents selected based on the service requirements of the user and the rich presence information of the virtual agents. The rich presence information includes a skill set of the virtual agent, presence status of the virtual agent, location of the virtual agent, calendar information of the virtual agent, communication capability of the virtual agent, mobility of the virtual agent, or a combination thereof.

    摘要翻译: 提供一种用于通过从用户(例如,订户)接收服务请求来提供虚拟呼叫中心的方法,并且基于用户的服务需求选择的虚拟代理以及虚拟呼叫中心的丰富存在信息来配置虚拟呼叫中心 代理商 丰富呈现信息包括虚拟代理的技能集,虚拟代理的存在状态,虚拟代理的位置,虚拟代理的日历信息,虚拟代理的通信能力,虚拟代理的移动性或其组合 。

    Access to user information
    15.
    发明授权
    Access to user information 有权
    访问用户信息

    公开(公告)号:US08869296B2

    公开(公告)日:2014-10-21

    申请号:US12613561

    申请日:2009-11-06

    摘要: A method may include storing user information associated with a first user, where the user information includes at least two of location information, presence information, address book information or calendar information. The method may also include storing access control information identifying criteria for allowing parties to access the user information and receiving, from a first party, a request for access to at least a first portion of the user information. The method may further include determining, based on the access control information, whether the first party is authorized to access the first portion of the user information and providing access to the first portion of the user information, when it is determined that the first party is authorized to access the first portion of the user information.

    摘要翻译: 方法可以包括存储与第一用户相关联的用户信息,其中用户信息包括位置信息,存在信息,地址簿信息或日历信息中的至少两个。 该方法还可以包括存储访问控制信息,识别用于允许各方访问用户信息的标准的接入控制信息,以及从第一方接收访问用户信息的至少第一部分的请求。 该方法还可以包括:基于访问控制信息,确定第一方是否被授权访问用户信息的第一部分并且提供对用户信息的第一部分的访问,当确定第一方是 授权访问用户信息的第一部分。

    Method and system for enhancing verbal communication sessions
    16.
    发明授权
    Method and system for enhancing verbal communication sessions 有权
    增强语言交流会话的方法和系统

    公开(公告)号:US08412529B2

    公开(公告)日:2013-04-02

    申请号:US12260158

    申请日:2008-10-29

    IPC分类号: G10L21/00

    CPC分类号: G10L13/00 G10L15/26

    摘要: An approach is provided for enhancing verbal communication sessions. A verbal component of a communication session is converted into textual information. The converted textual information is scanned for a text string to trigger an application. The application is invoked to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session. The supplemental information or a confirmation of the action is transmitted to the party.

    摘要翻译: 提供了一种用于增强口头沟通会话的方法。 通信会话的口头组件被转换为文本信息。 扫描转换的文本信息以获取文本字符串以触发应用程序。 调用该应用以提供关于文本信息的补充信息或响应于通信会话的一方或代表通信会话的文本信息执行动作。 补充信息或行动确认书传送给该方。

    System and method for providing managed remote monitoring services
    18.
    发明授权
    System and method for providing managed remote monitoring services 有权
    提供托管远程监控服务的系统和方法

    公开(公告)号:US08125328B2

    公开(公告)日:2012-02-28

    申请号:US12389980

    申请日:2009-02-20

    IPC分类号: G08B23/00

    摘要: An approach is provided for a managed heterogeneous sensor service. A plurality of signals are received over a communication network from, respectively, a plurality of heterogeneous sensors. A plurality of instant communication sessions are established over the communication network corresponding to each of the sensors. Presence of each of the sensors is indicated over the instant communication sessions. Sensor data is generated in response to the received signals. The sensor data is transmitted over the corresponding instant communication sessions.

    摘要翻译: 提供了一种用于托管异构传感器服务的方法。 多个信号分别通过通信网络从多个异构传感器接收。 通过对应于每个传感器的通信网络建立多个即时通信会话。 每个传感器的存在在即时通信会话中指示。 响应于接收到的信号产生传感器数据。 传感器数据通过相应的即时通信会话传输。

    ACCESS TO USER INFORMATION
    19.
    发明申请
    ACCESS TO USER INFORMATION 有权
    访问用户信息

    公开(公告)号:US20110113488A1

    公开(公告)日:2011-05-12

    申请号:US12613561

    申请日:2009-11-06

    IPC分类号: G06F21/00 G06F3/048

    摘要: A method may include storing user information associated with a first user, where the user information includes at least two of location information, presence information, address book information or calendar information. The method may also include storing access control information identifying criteria for allowing parties to access the user information and receiving, from a first party, a request for access to at least a first portion of the user information. The method may further include determining, based on the access control information, whether the first party is authorized to access the first portion of the user information and providing access to the first portion of the user information, when it is determined that the first party is authorized to access the first portion of the user information.

    摘要翻译: 方法可以包括存储与第一用户相关联的用户信息,其中用户信息包括位置信息,存在信息,地址簿信息或日历信息中的至少两个。 该方法还可以包括存储访问控制信息,识别用于允许各方访问用户信息的标准的接入控制信息,以及从第一方接收访问用户信息的至少第一部分的请求。 该方法还可以包括:基于访问控制信息,确定第一方是否被授权访问用户信息的第一部分并且提供对用户信息的第一部分的访问,当确定第一方是 授权访问用户信息的第一部分。