公开(公告)号：US20070121878A1

公开(公告)日：2007-05-31

申请号：US11271710

申请日：2005-11-11

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Denise Caballero-McCann

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Denise Caballero-McCann

IPC: H04M3/42

CPC classification number: H04M3/4286 ,  H04M7/0045

Abstract: A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

Abstract translation: 一种用于提供驻留保持服务的方法，包括检测第一用户和第二用户之间的保持状态，并通过将呼叫置于保持状态来建立呼叫保持。 该方法还包括接收来自第二用户的请求，以驻留在呼叫保持状态并且在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信的指示，并且通知第二用户第一用户可用于继续与第二用户的通信。

公开(公告)号：US07213768B2

公开(公告)日：2007-05-08

申请号：US11082604

申请日：2005-03-16

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G06K19/06

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于自动化登录过程和用户​​/设备关联的方法和设备。 可以自动地设置用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据需要采取的一个或多个动作来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些可能不可以。

公开(公告)号：US20070064913A1

公开(公告)日：2007-03-22

申请号：US11210064

申请日：2005-08-23

Applicant: Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise Caballero-McCann

Inventor： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise Caballero-McCann

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5232 ,  H04L65/80 ,  H04M3/2236

Abstract: A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.

Abstract translation: 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。

公开(公告)号：US20070005763A1

公开(公告)日：2007-01-04

申请号：US11173607

申请日：2005-07-01

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann

IPC: G06F15/173

CPC classification number: H04L51/04 ,  H04L51/26

Abstract: A method for using load information in an instant messaging system includes determining current communication session load information of the user. The method includes blocking from transmission to the user instant message communications based on the current communication session load information of the user.

Abstract translation: 一种在即时消息收发系统中使用负载信息的方法包括确定用户的当前通信会话负载信息。 该方法包括基于用户的当前通信会话负载信息阻止传输到用户即时消息通信。

公开(公告)号：US20060256950A1

公开(公告)日：2006-11-16

申请号：US11126700

申请日：2005-05-11

Applicant: Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

Inventor： Labhesh Patel ,  Fadi Jabbour ,  Johnny Lee ,  David Lee

IPC: H04M3/00

CPC classification number: H04M3/5235 ,  H04M3/382 ,  H04M3/493 ,  H04M3/5166 ,  H04M2203/2066

Abstract: A system and method for servicing a caller at a contact center includes prompting the caller for a password associated with a certificate of disability of the caller, then accessing a database that contains the certificate authenticating the password to retrieve information listed in the certificate. The certificate information includes a type of disability of the caller. Following authentication, the system provides a service response appropriate for the type of disability of the caller. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 用于在联络中心处服务呼叫者的系统和方法包括提示呼叫者与呼叫者的残疾证书相关联的密码，然后访问包含认证密码的证书的数据库以检索证书中列出的信息。 证书信息包括呼叫者的一种残疾。 在认证之后，系统提供适合于呼叫者的残疾类型的服务响应。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20060239442A1

公开(公告)日：2006-10-26

申请号：US11114431

申请日：2005-04-26

Applicant: Shmuel Shaffer ,  Mohammed Darwish ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mohammed Darwish ,  Labhesh Patel

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  G06Q10/06311

Abstract: A method for distributing calls includes receiving a plurality of calls each for connection with one of a plurality of agents and storing each of the plurality of calls in a queue. The method includes monitoring the time that each of the plurality of calls has spent in the queue and determining that a first agent is available to receive a call. The method also includes determining, for a first call that has spent the most time in the queue, a first amount of time that the first call has spent in the queue and determining whether the first amount of time has exceeded a service level time. The method includes, if the first amount of time has not exceeded the service level time, distributing the first call to the first agent.

公开(公告)号：US20060208888A1

公开(公告)日：2006-09-21

申请号：US11073245

申请日：2005-03-04

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G08B13/14 ,  G08B25/00 ,  G08B1/08 ,  G08B23/00

CPC classification number: G08B21/02 ,  G07C9/00111 ,  G08B3/1083 ,  G08B7/06 ,  G08B13/2462 ,  G08B25/016 ,  G08B25/14

Abstract: The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.

Abstract translation: 本发明包括用于提供的方法和装置。 根据一些实施方案，射频识别（“RFID”）标签位于整个建筑物的各个位置。 建筑物位置可以从RFID标签确定。 紧急服务提供商可以配备有至少一个用于读取RFID标签的RFID读取器的便携式设备。 一些实现涉及将RFID标签数据发送到控制中心，紧急服务从该中心起协调。 紧急服务人员的当前和之前的位置可由便携式设备和/或控制中心确定。 在优选实施方式中，可以实时地向紧急服务提供商提供紧急服务提供者位置信息给控制中心人员和紧急服务提供商

公开(公告)号：US20060208063A1

公开(公告)日：2006-09-21

申请号：US11082604

申请日：2005-03-16

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G06K5/00

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于自动化登录过程和用户​​/设备关联的方法和设备。 可以自动地设置用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据需要采取的一个或多个动作来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些可能不可以。

公开(公告)号：US20060176874A1

公开(公告)日：2006-08-10

申请号：US11054792

申请日：2005-02-09

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04M3/42 ,  H04L12/66

CPC classification number: H04M3/42263 ,  H04M3/465 ,  H04M2203/1091 ,  H04M2207/206

Abstract: A method for effecting handoff of a communication session between a cellular telephone and a desktop telephone includes anchoring a communication session involving a remote device and a cellular telephone in an enterprise network such that signaling for the communication session passes through an element of the enterprise network; receiving an indication to handoff the communication session from the cellular telephone to a desktop telephone coupled to the enterprise network; placing the remote device in a holding state in response to the indication; and coupling the desktop telephone to the remote device to resume the communication session.

Abstract translation: 实现蜂窝电话和桌面电话之间的通信会话的切换的方法包括将涉及远程设备和蜂窝电话的通信会话锚定在企业网络中，使得通信会话的信令通过企业网络的元件; 接收从所述蜂窝电话切换所述通信会话到耦合到所述企业网络的台式电话的指示; 响应于所述指示将所述远程设备置于保持状态; 并将桌面电话连接到远程设备以恢复通信会话。

公开(公告)号：US20060174165A1

公开(公告)日：2006-08-03

申请号：US11050036

申请日：2005-02-03

Applicant: Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

IPC: G06F11/00

CPC classification number: G06F11/3476 ,  G06F11/3466 ,  G06F11/3636

Abstract: A method and system for tracing and logging for a software module is provided. The method includes the steps of detecting at least one error and analyzing at least one error message corresponding to each detected error. The method further includes the step of monitoring the resources of a computer system. Further, the method includes the step of adjusting (e.g., automatically adjusting) a tracing and logging level, based on the analysis of the error messages and the availability of resources.

Abstract translation: 提供了一种用于跟踪和记录软件模块的方法和系统。 该方法包括以下步骤：检测至少一个错误并分析与每个检测到的错误相对应的至少一个错误消息。 该方法还包括监视计算机系统的资源的步骤。 此外，该方法包括基于错误消息的分析和资源的可用性来调整（例如，自动调整）跟踪和记录级别的步骤。