公开(公告)号：US09070120B2

公开(公告)日：2015-06-30

申请号：US13715365

申请日：2012-12-14

Applicant: VONAGE NETWORK LLC

Inventor： Tzahi Efrati ,  Ido Mintz

IPC: G06Q10/10

CPC classification number: G06Q10/109

Abstract: A method and apparatus for identifying and displaying a set of high priority contacts on a display device associated with an end user device. In some embodiments, the method includes retrieving high priority contact list configuration settings that include one or more criteria for identifying a set of high priority contacts from a contact list having a plurality of contacts, determining whether information associated with one or more of the plurality of contacts meets the one or more criteria retrieved, identifying the one or more of the plurality of contacts that meet the one or more criteria as a set of one or more high priority contacts, and displaying the set of one or more high priority contacts in a high priority contact list on the display device.

Abstract translation: 一种用于在与终端用户设备相关联的显示设备上识别和显示一组高优先级联系人的方法和装置。 在一些实施例中，该方法包括检索包括用于从具有多个联系人的联系人列表中识别一组高优先级联系人的一个或多个标准的高优先级联系人列表配置设置，确定与多个联系人中的一个或多个 联系人满足检索到的一个或多个标准，将满足一个或多个标准的多个联系人中的一个或多个标识作为一个或多个高优先级联系人的集合来识别，并且将一个或多个高优先级联系人的集合显示在 显示设备上的高优先级联系人列表。

公开(公告)号：US20150181165A1

公开(公告)日：2015-06-25

申请号：US14138757

申请日：2013-12-23

Applicant: Vonage Network LLC

Inventor： Sagi Iltus

IPC: H04N7/15

CPC classification number: H04N7/15

Abstract: Methods and systems for resource load balancing of teleconference and video conference sessions are provided herein. In some embodiments, a method for resource load balancing of a teleconference session including a plurality of participant devices may include assigning each of the plurality of participant devices into one of a plurality of groups of participant devices based on at least one first heuristic, designating a leader device for each group of participant devices, based on at least one second heuristic to coordinate the teleconference session communications, and coordinating the teleconference session communications of each leader device to facilitate the teleconference session among the plurality of participant devices.

Abstract translation: 本文提供了电话会议和视频会议会议资源负载平衡的方法和系统。 在一些实施例中，用于包括多个参与者设备的电话会议资源负载平衡的方法可以包括基于至少一个第一启发式方式将多个参与者设备中的每一个分配给多个参与者设备组中的每一个，指定一个 基于至少一个第二启发式协调电话会议通信，以及协调每个领导者设备的电话会议通信，以促进多个参与者设备之间的电话会议会话，用于每组参与者设备的领导设备。

公开(公告)号：US20150172884A1

公开(公告)日：2015-06-18

申请号：US14252956

申请日：2014-04-15

Applicant: VONAGE NETWORK LLC

Inventor： Chen Arazi ,  Nirav J. Kadakia ,  Nehar Arora

IPC: H04W4/14 ,  H04L29/12 ,  H04L29/08

CPC classification number: H04W4/14 ,  H04L51/00 ,  H04L51/14 ,  H04L51/38 ,  H04L61/1547 ,  H04L61/2038 ,  H04L61/2596 ,  H04L67/1078 ,  H04W4/12

Abstract: Methods and apparatus for routing off-net Short Message Service (SMS) messages between a first service provider network and a terminating service provider network are provided herein. In some embodiments, the method includes receiving a first SMS message including a first identifier associated with a first subscriber of the first service provider network stored in a source address field directed to a second identifier, determining that the second identifier is associated with a second subscriber of the terminating service provider network, associating the first identifier with a local reply identifier in a mapping database, replacing the first identifier in the source address field with the local reply identifier, and routing the first SMS message including the local reply identifier stored in the source address field to the second identifier.

Abstract translation: 本文提供了用于在第一服务提供商网络和终止服务提供商网络之间路由离网短消息服务（SMS）消息的方法和装置。 在一些实施例中，该方法包括接收第一SMS消息，其包括与存储在指向第二标识符的源地址字段中的第一服务提供商网络的第一订户相关联的第一标识符，确定第二标识符与第二订户相关联 将所述第一标识符与映射数据库中的本地应答标识符相关联，用所述本地应答标识符替换所述源地址字段中的所述第一标识符，并且路由包括存储在所述本地应答标识符中的本地应答标识符的所述第一SMS消息 源地址字段到第二个标识符。

公开(公告)号：US20150147999A1

公开(公告)日：2015-05-28

申请号：US14090567

申请日：2013-11-26

Applicant: VONAGE NETWORK LLC

Inventor： Lisa M. Venezia ,  Eric Verbel ,  Kavitha Sreenath ,  Jose Martinez

IPC: H04W24/02 ,  H04W24/04 ,  H04M3/51

CPC classification number: H04W24/04 ,  G06Q10/06 ,  G06Q30/016 ,  H04M3/5175 ,  H04M2215/32

Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.

Abstract translation: 本发明的实施例通常涉及用于技术支持环境中的技术问题的预测分析的方法和系统。 在一些实施例中，所述方法可以包括接收与由客户报告的第一技术支持问题相关联的信息，所述信息基于对接收到的信息和系统操作状态数据的历史的分析将至少一个类别与第一技术支持问题相关联， 以及将与所述第一技术支持问题相关联的信息的至少一部分和所述相关联的至少一个类别发送到代理工作站。

公开(公告)号：US20150145945A1

公开(公告)日：2015-05-28

申请号：US14090505

申请日：2013-11-26

Applicant: VONAGE NETWORK LLC

Inventor： Roni Salfati ,  Itay Bianco

IPC: H04N7/14 ,  H04N7/15 ,  H04N5/76

Abstract: Methods and apparatus for recalling and replaying content during a communications session are provided herein. In some embodiments, methods for replaying content during a communications session may comprise detecting a real-time communications session between two or more participant devices, storing content of the communications session transmitted between the two or more participant devices as the real-time communications session persists, receiving a control request from a first participant device of the two or more participants devices to replay a portion of the content; and transmitting the portion of the content to at least one of the participant devices as the real-time communications session persists.

Abstract translation: 本文提供了在通信会话期间调用和重放内容的方法和装置。 在一些实施例中，在通信会话期间重放内容的方法可以包括检测两个或更多个参与者设备之间的实时通信会话，当实时通信会话持续时，存储在两个或多个参与者设备之间传送的通信会话的内容 从所述两个或多个参与者设备的第一参与者设备接收控制请求以重播所述内容的一部分; 以及当所述实时通信会话持续时，将所述内容的所述部分传送到所述参与者设备中的至少一个。

公开(公告)号：US20150134604A1

公开(公告)日：2015-05-14

申请号：US14599694

申请日：2015-01-19

Applicant: VONAGE NETWORK LLC

Inventor： Tzahi Efrati ,  Boaz Zehavi

IPC: G06F17/30

CPC classification number: G06F17/30345 ,  G06Q10/107 ,  G06Q50/01 ,  H04L51/28 ,  H04L51/32 ,  H04L67/26 ,  H04L67/306 ,  H04W4/12 ,  H04W4/16

Abstract: A system and method for dynamically changing contact information is presented. The system and method includes receiving a contact information change associated with a contact in a first contact list, determining that the contact is also in a second contact list and modifying the second contact list based on the contact information change.

Abstract translation: 提出了一种用于动态变化联系人信息的系统和方法。 系统和方法包括接收与第一联系人列表中的联系人相关联的联系人信息改变，确定联系人也在第二联系人列表中，并且基于联系人信息改变来修改第二联系人列表。

公开(公告)号：US20150124947A1

公开(公告)日：2015-05-07

申请号：US14322143

申请日：2014-07-02

Applicant: VONAGE NETWORK LLC

Inventor： Marc Lefar ,  Weiping Guo ,  Kai Xin ,  Joseph Guo ,  Arthur Wilton ,  Boaz Zehavi

IPC: H04M3/53 ,  H04M3/533

CPC classification number: H04M3/5315 ,  H04L51/24 ,  H04L51/36 ,  H04M1/72555 ,  H04M3/53325 ,  H04M3/537 ,  H04M2201/50 ,  H04N7/147

Abstract: Methods and systems for voice and video messaging are provided here. In some embodiments a method for voice and video messaging may include establishing a telecommunication session with a calling device associated with a first user in response to an indication that a call request from the calling device directed to a called identifier associated with a second user failed, providing to the calling device an option to leave a video message and an option to leave an audio message, receiving a selection from the calling device indicating the selection of the option to leave a video message, disconnecting the established telecommunication session, and receiving a video message from the calling device.

公开(公告)号：US20150117439A1

公开(公告)日：2015-04-30

申请号：US14061856

申请日：2013-10-24

Applicant: Vonage Network, LLC

Inventor： TZAHI EFRATI

IPC: H04L29/06

CPC classification number: H04M3/436 ,  H04L65/1079 ,  H04M3/42059 ,  H04M3/4211 ,  H04M7/006 ,  H04M2201/405

Abstract: A telephony communication system prevents an incoming telephony communication directed to a user from being completed if the user is not authorized to communicate with the calling party. Likewise, a telephony system prevents a user from completing an outgoing telephony communication directed to a called party if the user the user is not authorized to communicate with the called party. The telephony communication system also electronically monitors a telephony communication between first and second parties and censors portions of the telephony communication to terminates the telephony communication if predetermined keywords appear in the communication.

Abstract translation: 如果用户未被授权与呼叫方通信，则电话通信系统防止指向用户的进入电话通信完成。 同样，如果用户用户未被授权与被叫方通信，则电话系统防止用户完成指向被叫方的传出电话通信。 电话通信系统还电子地监测第一方和第二方之间的电话通信以及电话通信的审查部分，以便如果在通信中出现预定关键字，则终止电话通信。

公开(公告)号：US20150113148A1

公开(公告)日：2015-04-23

申请号：US14580714

申请日：2014-12-23

Applicant: Vonage Network LLC

Inventor： John Riley ,  Daniel Thomas Smires ,  Mary Grikas

IPC: H04L12/24 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04L41/0806 ,  H04L12/66 ,  H04L67/04 ,  H04L69/08

Abstract: A system and method for provisionable, multi-modal communications, including detecting a provisioning condition, selecting a communications mode based on the provisioning condition from a first usage mode, a second usage mode, and a third usage mode, and displaying an interface corresponding to the selected communications mode. The first usage mode includes a first communications channel supporting a first communication data consisting of instant messages (IM) and in-network voice data. The second usage mode includes a second communications channel supporting a second communication data consisting of IM, in-network voice data and out-of-network voice data. The third usage mode includes a second communications channel supporting a third communication data comprising video data.

Abstract translation: 一种用于可配置的多模式通信的系统和方法，包括检测供应条件，基于来自第一使用模式，第二使用模式和第三使用模式的供应条件选择通信模式，并且显示对应于 所选择的通信模式。 第一使用模式包括支持由即时消息（IM）和网络内语音数据组成的第一通信数据的第一通信信道。 第二使用模式包括支持由IM，网络内语音数据和网络外语音数据组成的第二通信数据的第二通信信道。 第三使用模式包括支持包括视频数据的第三通信数据的第二通信信道。

公开(公告)号：US20150098390A1

公开(公告)日：2015-04-09

申请号：US14046007

申请日：2013-10-04

Applicant: VONAGE NETWORK LLC

Inventor： Tzahi Efrati

IPC: H04W28/02 ,  H04W72/02

CPC classification number: H04W72/02 ,  H04L47/803 ,  H04L47/824

Abstract: Methods for prioritizing data traffic between a mobile device and a network access point are provided herein. In some embodiments, a method for prioritizing data traffic between a mobile device and a network access point may include: receiving information associated with bandwidth usage for a plurality of user applications that are running on one or more computing devices connected to the network access point; accessing the network access point via a controller application disposed on one of the computing devices; and granting, by the controller application, bandwidth allocations for each of the user applications over a first time period based on at least some of the information associated with the bandwidth usage.

Abstract translation: 本文提供了在移动设备和网络接入点之间优先化数据业务的方法。 在一些实施例中，用于在移动设备和网络接入点之间对数据业务进行优先级排序的方法可以包括：接收与连接到网络接入点的一个或多个计算设备上运行的多个用户应用的带宽使用相关联的信息; 经由设置在所述计算设备之一上的控制器应用访问所述网络接入点; 以及基于与所述带宽使用相关联的至少一些信息，所述控制器应用程序在第一时间段内授予每个所述用户应用的带宽分配。