公开(公告)号：US20070121893A1

公开(公告)日：2007-05-31

申请号：US11288574

申请日：2005-11-29

Applicant: Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Gebran Chahrouri

Inventor： Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Gebran Chahrouri

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/51 ,  H04M3/42068 ,  H04M3/5233 ,  H04M2203/2011 ,  H04M2203/2061

Abstract: A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于处理从呼叫者到呼叫中心的呼叫的系统和方法包括接收呼叫并将呼叫路由到代理的自动呼叫分配器（ACD）。 模块用于计算呼叫者的语音速率，并且显示器在呼叫会话期间以图形方式将呼叫者的语音速率显示给代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20070025335A1

公开(公告)日：2007-02-01

申请号：US11194029

申请日：2005-07-29

Applicant: Labhesh Patel ,  Martin Eppel ,  Mukul Jain ,  Aaron Tong

Inventor： Labhesh Patel ,  Martin Eppel ,  Mukul Jain ,  Aaron Tong

IPC: H04L12/66

CPC classification number: G06F3/165 ,  G06F9/451

Abstract: A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 计算机包括声卡和处理器，其运行一个或多个应用程序，使处理器产生耦合到声卡的音频信号。 处理器可操作以执行提供图形用户界面的代码，其允许用户选择性地将与一个或多个应用的​​集合相关联的音频信号静音。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。