公开(公告)号：US20070025335A1

公开(公告)日：2007-02-01

申请号：US11194029

申请日：2005-07-29

申请人： Labhesh Patel ,  Martin Eppel ,  Mukul Jain ,  Aaron Tong

发明人： Labhesh Patel ,  Martin Eppel ,  Mukul Jain ,  Aaron Tong

IPC分类号： H04L12/66

CPC分类号： G06F3/165 ,  G06F9/451

摘要： A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 计算机包括声卡和处理器，其运行一个或多个应用程序，使处理器产生耦合到声卡的音频信号。 处理器可操作以执行提供图形用户界面的代码，其允许用户选择性地将与一个或多个应用的​​集合相关联的音频信号静音。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070115348A1

公开(公告)日：2007-05-24

申请号：US11260057

申请日：2005-10-27

申请人： Martin Eppel ,  Aaron Tong ,  Mukul Jain ,  Labhesh Patel

发明人： Martin Eppel ,  Aaron Tong ,  Mukul Jain ,  Labhesh Patel

IPC分类号： H04N7/14 ,  H04M3/42

CPC分类号： H04M3/56 ,  H04L12/1818 ,  H04L29/06027 ,  H04L65/403 ,  H04M3/565

摘要： A method and a system for automatic scheduling of a conference in a network are provided. A conference is scheduled and organized, based on agenda and conference session parameters. The conference is scheduled on the basis of the signal received by the user input device, specifying the state of the conference sessions. Sessions are modified on the basis of the alerts generated. The participants of the conference are automatically informed about the modification of the sessions.

摘要翻译： 提供了一种用于网络中的会议的自动调度的方法和系统。 根据议程和会议参数安排和组织会议。 会议是根据用户输入设备接收到的信号进行安排的，指定会议状态。 会话根据生成的警报进行修改。 会议的参与者将自动通知会议的修改。

公开(公告)号：US20070036298A1

公开(公告)日：2007-02-15

申请号：US11196368

申请日：2005-08-03

申请人： Mukul Jain ,  Martin Eppel ,  Aaron Tong ,  Labhesh Patel

发明人： Mukul Jain ,  Martin Eppel ,  Aaron Tong ,  Labhesh Patel

IPC分类号： H04M1/64

CPC分类号： H04M3/42238 ,  H04M3/382

摘要： A system and method for an enterprise includes a telephone device operable to receive an incoming call directed from a caller to a called party, the telephone device being shared among a plurality of persons within the enterprise. A software or hardware (firmware) module with code that runs on a PBX system of the enterprise authenticates a person answering the incoming call as the called party before connecting the incoming call to the telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 一种用于企业的系统和方法包括：电话设备，用于接收从呼叫者向被叫方发送的呼入呼叫，所述电话设备在所述企业内的多个人之间共享。 具有在企业的PBX系统上运行的代码的软件或硬件（固件）模块在将来电连接到电话设备之前将应答来电的人认证为被叫方。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US08428238B2

公开(公告)日：2013-04-23

申请号：US11196368

申请日：2005-08-03

申请人： Mukul Jain ,  Martin R. Eppel ,  Aaron Tong ,  Labhesh Patel

发明人： Mukul Jain ,  Martin R. Eppel ,  Aaron Tong ,  Labhesh Patel

IPC分类号： H04M3/42 ,  H04M1/64 ,  H04M13/00

CPC分类号： H04M3/42238 ,  H04M3/382

摘要： A system and method for an enterprise includes a telephone device operable to receive an incoming call directed from a caller to a called party, the telephone device being shared among a plurality of persons within the enterprise. A software or hardware (firmware) module with code that runs on a PBX system of the enterprise authenticates a person answering the incoming call as the called party before connecting the incoming call to the telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 一种用于企业的系统和方法包括：电话设备，用于接收从呼叫者向被叫方发送的呼入呼叫，所述电话设备在所述企业内的多个人之间共享。 具有在企业的PBX系统上运行的代码的软件或硬件（固件）模块在将来电连接到电话设备之前将应答来电的人认证为被叫方。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070036131A1

公开(公告)日：2007-02-15

申请号：US11184109

申请日：2005-07-18

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

IPC分类号： H04M3/00 ,  H04L12/66

CPC分类号： H04M3/523

摘要： A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

摘要翻译： 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。

公开(公告)号：US07911983B2

公开(公告)日：2011-03-22

申请号：US11194029

申请日：2005-07-29

申请人： Labhesh Patel ,  Martin R. Eppel ,  Mukul Jain ,  Aaron Tong

发明人： Labhesh Patel ,  Martin R. Eppel ,  Mukul Jain ,  Aaron Tong

IPC分类号： H04L12/16

CPC分类号： G06F3/165 ,  G06F9/451

摘要： A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

摘要翻译： 计算机包括声卡和处理器，其运行一个或多个应用程序，使处理器产生耦合到声卡的音频信号。 处理器可操作以执行提供图形用户界面的代码，其允许用户选择性地将与一个或多个应用的​​集合相关联的音频信号静音。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20060262921A1

公开(公告)日：2006-11-23

申请号：US11133933

申请日：2005-05-20

申请人： Martin Eppel ,  Labhesh Patel ,  Aaron Tong

发明人： Martin Eppel ,  Labhesh Patel ,  Aaron Tong

IPC分类号： H04M3/00

CPC分类号： H04M3/523 ,  H04M2203/552

摘要： A system and method for servicing a caller at a contact center includes a processor subsystem and one or more modules that include code executable by the processor subsystem. Execution of the code invoking an automatic call distributor (ACD) collaborative application that provides the caller with a visual or aural call session history that lists each agent with whom the caller has interacted. The ACD collaborative application also providing the caller with an option to request return to a previous agent listed in the call session history. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

摘要翻译： 用于在联络中心处为呼叫者提供服务的系统和方法包括处理器子系统和包括可由处理器子系统执行的代码的一个或多个模块。 执行调用自动呼叫分配器（ACD）协作应用程序的代码，其向呼叫者提供列出呼叫者与之交互的每个代理的视觉或听觉呼叫会话历史。 ACD协作应用程序还向呼叫者提供请求返回到呼叫会话历史中列出的先前代理的选项。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US07970117B2

公开(公告)日：2011-06-28

申请号：US11184109

申请日：2005-07-18

申请人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin R. Eppel

发明人： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin R. Eppel

IPC分类号： H04M5/00

CPC分类号： H04M3/523

摘要： A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

摘要翻译： 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。

公开(公告)号：US20060233347A1

公开(公告)日：2006-10-19

申请号：US11109280

申请日：2005-04-19

申请人： Aaron Tong ,  Martin Eppel

发明人： Aaron Tong ,  Martin Eppel

IPC分类号： H04M3/00

CPC分类号： H04M3/5175 ,  G10L15/26 ,  G10L25/00 ,  G10L25/90 ,  H04M2201/18 ,  H04M2201/40

摘要： According to one embodiment of the invention, a method for processing a call in a call center includes monitoring a characteristic of at least a portion of the call, comparing the characteristic to a threshold for the characteristic, and generating a signal indicative of a potential problem call based on the comparison.

摘要翻译： 根据本发明的一个实施例，一种用于在呼叫中心处理呼叫的方法包括监视呼叫的至少一部分的特征，将特征与特征的阈值进行比较，并产生指示潜在问题的信号 根据比较来电。

公开(公告)号：US07693274B2

公开(公告)日：2010-04-06

申请号：US11133933

申请日：2005-05-20

申请人： Martin R. Eppel ,  Labhesh Patel ,  Aaron Tong

发明人： Martin R. Eppel ,  Labhesh Patel ,  Aaron Tong

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/523 ,  H04M2203/552

摘要： A system and method for servicing a caller at a contact center includes a processor subsystem and one or more modules that include code executable by the processor subsystem. Execution of the code invoking an automatic call distributor (ACD) collaborative application that provides the caller with a visual or aural call session history that lists each agent with whom the caller has interacted. The ACD collaborative application also providing the caller with an option to request return to a previous agent listed in the call session history. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

摘要翻译： 用于在联络中心处为呼叫者提供服务的系统和方法包括处理器子系统和包括可由处理器子系统执行的代码的一个或多个模块。 执行调用自动呼叫分配器（ACD）协作应用程序的代码，其向呼叫者提供列出呼叫者与之交互的每个代理的视觉或听觉呼叫会话历史。 ACD协作应用程序还向呼叫者提供请求返回到呼叫会话历史中列出的先前代理的选项。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。