公开(公告)号：US10397404B1

公开(公告)日：2019-08-27

申请号：US16407918

申请日：2019-05-09

Applicant: TechSee Augmented Vision Ltd.

Inventor： Yoffe Amir ,  Eitan Cohen

IPC: H04M3/51 ,  G06T11/60 ,  G06F3/048 ,  H04L29/06 ,  G06T1/20 ,  H04M7/00 ,  G06Q30/00

Abstract: An image processing system including at least one processor configured to receive real-time image data captured by an image sensor of a mobile device. The real-time image data includes at least one image of an inoperative product. The processor is further configured to perform image recognition on the real-time image data to identify a likely source product inoperability; cause the mobile device to display sequential instructions for mitigating the inoperability; determine that an error was made when a particular one of the instructions is not complied with; cause the mobile device to display an error notification when the particular instruction is not complied with and before a subsequent instruction is displayed; determine that the particular instruction was subsequently complied with based on real-time image data captured following the notification; and cause the mobile device to display the subsequent instruction after the particular instruction is determined to have been complied with.

公开(公告)号：US10182153B2

公开(公告)日：2019-01-15

申请号：US15366483

申请日：2016-12-01

Applicant: TechSee Augmented Vision Ltd.

Inventor： Yoffe Amir ,  Eitan Cohen

IPC: H04M3/51 ,  G06T1/20 ,  G06F3/048 ,  G06T11/60 ,  G06Q30/00

Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.