公开(公告)号：US5651109A

公开(公告)日：1997-07-22

申请号：US175025

申请日：1993-12-29

Applicant: Alan L. Glasser ,  John Arthur Karpicke ,  Chaim M. Ackerman ,  Reuben Klein

Inventor： Alan L. Glasser ,  John Arthur Karpicke ,  Chaim M. Ackerman ,  Reuben Klein

IPC: G06F13/00 ,  H04L29/06 ,  H04L29/08 ,  G06F15/00

CPC classification number: H04L69/26

Abstract: A terminal device, such as a computer, workstation or smart phone, incorporates a memory structure which simplifies and facilitates communications between a host computer and the terminal device. The host computer and the terminal device exchange application interface information via a communications protocol in which the host computer associates different types of objects with respective identifiers and then transmits an object type and its associated identifier to the terminal device. The terminal device, in turn, displays the object in a form determined solely by the terminal device but in accordance with respective predefined policies determined by the memory structure. If a user manipulates a displayed object type, then data representative of such manipulation is generated and transmitted with the associated object identifier to the host processor. Accordingly, terminal devices with different operating characteristics may successfully communicate with the host computer using the same protocol even though these devices may, have different screen sizes or capabilities.

Abstract translation: 诸如计算机，工作站或智能电话的终端设备包括简化和促进主计算机与终端设备之间的通信的存储器结构。 主计算机和终端设备经由通信协议来交换应用接口信息，其中主计算机将不同类型的对象与相应的标识符相关联，然后将对象类型及其相关联的标识符发送到终端设备。 终端设备又以仅由终端设备确定的格式显示对象，但是根据由存储器结构确定的相应的预定策略。 如果用户操纵所显示的对象类型，则表示这种操纵的数据被生成并且将关联的对象标识符发送到主机处理器。 因此，即使这些设备可能具有不同的屏幕尺寸或能力，具有不同操作特性的终端设备可以使用相同的协议成功地与主机通信。

公开(公告)号：US07263183B1

公开(公告)日：2007-08-28

申请号：US10638619

申请日：2003-08-11

Applicant: Reuben Klein ,  Daniel Sujansky

Inventor： Reuben Klein ,  Daniel Sujansky

IPC: H04M3/00 ,  H04M5/00 ,  G06F15/16

CPC classification number: H04M3/5234 ,  G06Q10/063112 ,  G06Q10/063114 ,  H04M3/42374 ,  H04M3/51 ,  H04M3/5232 ,  H04M7/006

Abstract: A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.